How can I add fields to customers in an organization, for example telephone number

[Jorge Anschutz]

In Jira service desk i need to have more fields in customers, for example telephone number.

Is it possible?

[Gabriel Senna · Accepted solution]

Hi Jorge,

Unfortunately, you don't have the option to add more information of customers.

However, there is a suggestions ticket to address this feature:

https://jira.atlassian.com/browse/JSDCLOUD-1239 

Please refer to our New Feature Policy - https://confluence.atlassian.com/cloud/new-features-744721668.html documentation to understand how we prioritise requests at our end.

[Jorge Anschutz]

OK, thanks, I will investigate.

[Jack Brickey]

@Jorge Anschutz, you can look at an addon like Enriched Profiles.