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How can I add fields to customers in an organization, for example telephone number

How can I add fields to customers in an organization, for example telephone number

In Jira service desk i need to have more fields in customers, for example telephone number.

Is it possible?

3 answers

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1 vote

Answer accepted

Hi Jorge,

Unfortunately, you don't have the option to add more information of customers.

However, there is a suggestions ticket to address this feature:

Please refer to our New Feature Policy - https://confluence.atlassian.com/cloud/new-features-744721668.html documentation to understand how we prioritise requests at our end.

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0 votes

OK, thanks, I will investigate.

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0 votes

@Jorge Anschutz, you can look at an addon like Enriched Profiles.

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