Community resources
Community resources
Community resources
Jira Service Management
-
I have created custom fields for organisations via GUI and entered the data manually for one data record. We want to fill the fields from the CRM using the REST API. My developer tells me that this ...
-
Previously, when clicking the notifications icon at the top-right, I would see the option to group notifications or un-group notifications for the same incident/ticket. This was handy for our use bec...
-
We are trying to enforce a business rule that issues need to be assigned before they can be accepted for work. We currently have the workflow implemented s.t. new issues go into a "waiting" state, th...
-
It is confusing to the end user when an error message comes up due to the time being entered when it is 30 min increments
-
I would like to allow Customers to open Jira Service Management tickets using an email that I created with my company extension. This feature is not working in the SM project that I created.
-
In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
-
Is there a way of automating the time a task , story or epic took to completed without a user added "Time Tracking' or 'Actual time' etc Instead of user manually adding the time took in a field.. C...
-
One user can't @ mention (AKA "tag") other users on Jira issues. Access given at "Global Permissions", Individual projects, even tried the same level as "Jira administrator" across all proje...
-
Dears, Iam creating automation to allow Jira service desk data centre edition to send assets attributes to webhook but by default it when i choose the asset filed ID to be send it send the n...
-
Hola , Hay alguna forma de automatizar que cuando paso de estado por hacer a estado " programada" , lo envie directamente calendario y pregunte como un scheduled meeting ????? Mañana te...
-
I tried injecting this script <style type="text/css"> button.aui-button.aui-button-primary.sd-external-submit { background-color: #d04437 </style> in the announcement banner ...
-
Our onboarding process with our current tool is: 1. HR raise the onboarding ticket. Contains details of the new staff member, dates, title, department, etc 2. This then goes to the line manager, wh...
-
Hi - I'm looking to get a count of the number of issues across statuses for a given project over a given time range (can be dynamic or static). Haven't really seen any widgets or JQL scripts that can...
-
Hey! I am trying to configure the Jira Service Management Customer Portal (Service Desk) and have encountered a problem with a banner that contains the text “Lorem Ipsum...”. It is visible on the cu...
-
Hi, I am in an on-call rota and when some kind of incidents occur I get a voice call on my my phone. Is it possible to have a list of the phone numbers I may get a call from, so that I...
-
We have small cloud Jira for internal sync and even I hate this product I have to use it. Now its becoming real frustrating. We did not touch anything, and I cannot close any issue. A...
-
I have some Confluence pages available on our Customer Portal to provide advice and information to customers, however this morning those pages are no longer available, and I am getting this instead. ...
-
When the Jira Service Management Pricing and Packaging changes come into effect (October 24), what will happen to any existing incident / problem / change tickets if we remain on standard pricing ? ...
-
The image below is what happens when I export these 2 columns which are time until SLA breach. (e.g. 0:29 means 29 minutes until SLA breach for response same applied to SLA for resolution). However,...
-
Hello Team, One of my requestors does not have JIRA access to submit the ticket to CMLO. Hence we advised her to create an account in JIRA and then she submitted a request via JIRA - CMLO...
-
Atlassian have recently announced that effective October 16, 2024 PT, advanced incident, problem, and change management features will only be available on Jira Service Management Cloud...
-
I want to create automation for gathering a summary report which has the changes made in the last 24
I can able to get all changes made in the issue in a separate rule. And all comments made in a separate rule. Now, I want this to happen in a single rule. Suggest me how to achieve this automation. ...
-
Hi everyone, I'm working on a Jira Service Management automation that can streamline our incident management process. We're trying to create an automation that will automatically post comments made ...
-
We would like to build a platform to capture, auto-create, and manage issues with notification/ alerts. Could you please recommend which products are suitable and kindly provide a quotation. Thank yo...
-
If we set up email integration, will the one sending the email require a license? My understanding is the sender will NOT need a license, and only those in the call tree will actually NEED the licens...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 8 hours ago | ||
| 11 hours ago | ||
| 11 hours ago | ||
| Friday |