Community resources
Community resources
Jira Service Management
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If I have Jira Service Management (JSM) and want to use the Assist bot in Slack, are there any limits on the number of messages or overall usage?
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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Attempting to find when a comment contains an email and save the email to a variable. I have an advanced compare to verify the comment has an email but it does not save to the variable, the second ad...
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I created an automation When I validate the JQL, I do see issues that satisfy the query. But I get this warning I am not sure what this is telling me.
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I need to add and hide some required fields
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I am using a webhook as my trigger which comes from our HR management platform when a monitored field on that platform is changed for an employee. E.g if an employee's location is changed, it trigge...
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some wa...
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Why does the task/bug with no Epic don't reflect on timeline? Here are the issues with no Epic I want to see in the Timeline: Here is the Timeline with no issues I wanted to see: Is it bec...
944 views 5 0 Deleted user November 15, 2024- Question
- jira
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Hello, I have had to create lots of JIRA issues on behalf of someone. At a later point of time, when I go to issues to look for issues created by me I cannot seem to find any. How can I do that? T...
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Hello all, We have our product user manual written in confluence and want to have it available in the Support Portal for our users. After linking the confluence space in the Learn More sect...
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Howzit, We are working on a maintenance ticket in Jira Service Management Data Center that must contain a customized list of tasks based on the type of maintenance work (maintenance block) and the c...
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I have connected VA with a Slack channel, through HALP integration, but my stakeholders want VA to only provide simple redirection instruction, and then close the thread. However, when intents are no...
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How can I include the Summary information to appear in the Sub-Task of the inherited issue
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...ortalID} Returns: { "header": "", "headerWiki": "", "message": "", "messageWiki": "", "canEditAnnouncement": true, "canAdministerProject": true, "portalId": {portalID}, "portalProjectKey": "", "t...
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Good morning people! We are just getting off the ground with Virtual Service Agents (VSAs)and have built out some pretty basic intents. Right now, they are pretty simple, mostly using just the Choic...
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Hello, I want to execute an automation rule with two triggers. One manual (the agents will choose when they want to execute the rule) and one automatic when the issue is created. The idea is that t...
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Hi, I just want to setup an Service request with a approver group, where someone in this group has to accept the request. The service request is created through a request form in the portal. The r...
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Hi Team, Is it possible to automatically move the Service Request to Incident in the Jira Service Management data center? We were asked by some of the users if this is possible.
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Hi Team, We are using the Jira Service Management Data Center, and we have a user who is asking if we can redirect Request Type A's URL(https://jira.xxx.com/servicedesk/customer/portal/1/create/80) ...
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Hi Community, When I change the status from one to another, I need to satisfy the below requirements. It could either be a workflow transition or any. Please help me to sort out this issue.
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I have a lot of fields and would like to define which fields are always shown in "details" and which fields are shown under "more fields". Unfortunately, I have not yet found the setting to configure...
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Dear all, We are using the Jira service management tool of one of our service providers and have set up a common account within their Jira instance. My intention was, to gain API access to the ...
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Hi there, Is it possible to restrict the automatic canned response signature only on the Reply to customer comment. I don't need or want to have this added on the 'Add internal note' ...
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Trying to embed a google slide presentation. If I use the widget conector and paste the link in, it says, with a google slides error, Sorry, the file you have requested does not exis...
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Hallo, besteht die Möglichkeit dem Fälligkeitsdatum mit einer Erinnerungsmail ins Outlook zu verbinden? Sprich wenn man ein Fälligkeitsdatum im Jira eingibt, dass eine Mail ins Outlook geht wenn der...
511 views 4 1 Deleted user November 14, 2024
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