Community resources
Community resources
Jira Service Management
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In communication with our clients (users), If: a User creates an issue, and Support makes a comment on the issue. An auto-generated notification email is sent to the User. Q: Is there a way to set ...
- Question
- jira-service-desk
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Hello, We are trying to create an automation for users that request loaner equipment. What we would like to do is: IF User Creates and Issue CONDITION Status = Waiting for...
- Question
- jira-service-desk
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Right now, when someone opens a ticket, they do not see the SLA attached to the ticket. The only see if it's been started. We would like to add the SLA countdown to the tickets.
- Question
- jira-service-desk
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I have a filter that uses the following: created >= startOfWeek(-9d) AND created <= endOfWeek(-9d) This works fine normally, but the last 2 fridays (5/4 and 5/11) the results seem to assume i...
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I have kept sla to stop once the resolution is set at the same time i have changed workflow so if on resolved ticket customer replies it goes back to waiting for support. So in normal tickets which i...
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Wondering if there is a way to export the content (results) of a queue so that I can analyse our open tickets. Not able to find a tabular report that will accomplish this. TIA
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Wondering if there is a way to export the content (results) of a queue so that I can analyse our open tickets. Not able to find a tabular report that will accomplish this. TIA
- Question
- jira-service-desk
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We are in the process of re-rolling out our Service Desk Portal. The objective is to make service desk request types more robust. We are hoping to do the following: Improve request type...
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I am trying to enable scheduling in Jira Service Desk, like this post explains. https://confluence.atlassian.com/servicedeskcloud/scheduling-an-issue-780868241.html I'm having trouble...
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Over the last couple of days or Jira Service Desk has started logging all internal emails sent to the support email under the default user, before it always logged as the user sending the email. Exte...
- Question
- jira-service-desk
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Hello community gurus! I am new to the community and to service desk. I would like to set up a full service desk for the entire business. over 20 processes and around 30 types of requests. I want t...
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Hi Dear colleagues,have you ever faced an issue with intermittent problem with Jira tickets.When we try to access our help desk tickets,we can see the number of existing tickets in the queue b...
- Question
- jira-service-desk
- cloud
- jira-cloud
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When people report an issue using the portal while not logged in the following comment is added using my name: "This issue was reported from the portal while the user was not signed into an account....
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I've set up a new Jira project and have the standard kanban board, but I want to add another. I can't see where it says "add a new board."
- Question
- jira-service-desk
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- Question
- jira-service-desk
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In JIRA Service Desk, you can create a custom series report. like so https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html#Settingupservicedeskreports-Crea...
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Hello Atlassian Community! We’re a new app in the marketplace, Ushur for Approvals and we’re looking for Jira Service Desk users to try our product. What does Ushur for Approvals do...
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Let's assume we have a project comprising of 40 developers. Developers will be working on a different release resulting in 4 releases going on parallel and 10 developers working on each of these...
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I have a weird issue. I created a Jira service desk project (server 7.3) and when tested CC, i get the autofill when I start typing to select from jira users within the system (users that have an ac...
- Question
- jira-administration
- jira-service-desk
- server
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Somehow we have users that shouldn't be listed as customers in a certain project. They have accounts, and we don't want to remove the account. We just want to remove them from this specific project. ...
- Question
- cloud
- jira-service-desk
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I've been searching, and I give up, I yield to the community. Is there a way to get an input field for approvers under the approvals section when viewing an issue as an agent? This is ...
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In JIRA service Desk CLOUD,I can able to retrieve all the fields (Reporter, Assignee, Creater ...etc). But I want the Field of,Person name who closes/Resolved the particular field. Is it Poss...
- Question
- jira-cloud
- jira-service-desk
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Necesitamos saber como poder integrar JIRA service desk del cliente con nuestro JIRA software. El flujo consiste en que el usuario del cliente ingrese un ticket en su plataforma de Service des...
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Is there a simple way to determine if someone has registered an account vs someone who is unregistered(email requests only)
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Setting up Jira Service Desk Cloud for the first time. I understand I can't mess with the URLs and set up custom domains or anything, but there's a setting under an individual Project > Settings &...
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