Is there a way to parse through the subject of an email (Summary of an issue) that is input?

[tmartin]

If an issue comes in from an email with the subject "Example, Example Company, 09/01, Person Name" is there a way to parse through the information to create tokens without using the "contains" function in the IF arguments? This is because this information will be dynamic and unknown to us.

The example above, we would want to create tags based on the information provided in the subject of the email. Example, Example Company, the date, and the Person's name would all create new tags if ones did not already exist. If they did exist, then the issue created, or updated by the email would have those tags applied.

Since Contains requires known information, and this information is not known, how would this be accomplished otherwise?

Thank you for any information.

[Jack Brickey · Accepted solution]

While I do not use it myself, I would refer you to JEMH addon it may help you achieve your goals.

[Mike Harrison]

If you do try JEMH out, its Regexp Field Processor sounds like it may be useful to you.

[Allen Lewis]

Thank you both. I will let you know how we implement this solution. Thanks again!