Jira Service Management

Hi, I have made a transition from Closed to Archived. On this transition the description field will be purged. I would also like to remove all comments, but I am not able to figure out how to do so....

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• jira-service-desk
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• transition

@Navin Singh is a Project Leader for the United Nations Population Fund, the United Nation's reproductive health and rights agency. His team is currently going through a major Information and Co...

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• community-showcase
• jira
• jira-service-desk

Just wondering if it's possible to email our customers to alert them of maintenance windows from our service desk. Figured since all of their email addresses have been added to our account, this...

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• jira-service-desk

Unexpected error during startup, Error log says jira has been locked.   Kindly assist to resolve this startup issue..  

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• jira-service-desk
• jira-service-desk-server
• server

Hi Guys,  I'm sure many of you pro's have been asked this question before;  Back drop story:  Current project has your usual issue types: Story, Bug, Epic, Task etc Recently I...

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• jira-service-desk

We have purchased a license for Jira Service Desk , also we would like to have  a test management tool along with this. My doubt is if it is possible to install Test Management plugin for Jira S...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I am creating a custom workflow which needs the customer who submitted the ticket to approve the quote before it goes to a manager for approval. I cannot seem to work out how to do this, any help wou...

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• approver
• customer
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• jira-service-desk
• workflow

We have a newly implemented servicedesk (Cloud) for our customers. We notice that if you keep typing, rather than wrapping around into the next line, it just overwrites into the menu space - see scre...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Sorry if I have missed this in the documentation or older tickets: Can I lock a request to a specific customer/end-user, so only they can see, and use the request from the portal? We have a HR...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I've recently had the need to create a scrum board that span multiple projects, so created the board using a query.  Which I finally managed to get done :)   The first issue that I h...

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• jira-service-desk

Need help in customizing mail in automation rule. Is there any document to get help for email customization send in automation rule

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there, My carefuless colleague did the same mistakes when add several customers into a project that every customers were assigned to be administrators. This is due to "Administrators" will be sel...

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• jira-service-desk

Hi guys, I've been setting up our customer notifications for JIRA Service Desk and I'd like to be able to use a message variable that only displays the First Name of the recipient and not the Full N...

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• jira-service-desk
• variable

I have a JSD portal, which has different requests. How can I do so that some of them are limited so that they are visible / available to a certain type of people within the organization? Thank you.

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello there!   It would be great if the docs covered not only the technical details but also some examples. If I understood correctly, I must declare that my app is JWT aware on its applicati...

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• app
• jira-service-desk
• oauth

In Jira service desk i need to have more fields in customers, for example telephone number. Is it possible?

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to assign a particular user only admin rights for JIRA Service Desk. If I grant them "administrator" group they become administrator for JIRA also. Where as I want them to be just administra...

• Question
• cloud
• jira-cloud
• jira-service-desk

After a service desk ticket is closed, an email notification is sent to the requester.  The email contains the resolved state, and other pertinent details.  However, is there a wa...

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• jira-service-desk

I'd like to turn on email automation for ticket creation but limit it to my technicians. If they get an email that needs a ticket created, they can then forward the email to an address that will auto...

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• jira-service-desk

We have many issues that get created from system emails...safety@example.com, safety-no-reply@example.com. Is there anyway to prevent notification emails sent back to these accounts? In addition, if ...

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• email
• jira-service-desk
• jira-service-desk-server
• notification
• server

When a support issue is sent to Jira Service Desk that has multiple images copied and pasted into the body of the email then the Summary Description in Jira Service Desk only displays one of the imag...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Concerning the canned responses feature, is it possible to limit the creation and modification of the shared canned responses to users with specific rights in order to controle the bank?

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• jira-service-desk

Is it possible to limit the visibility of an internal comment to a certain group in JIRA Service Desk? Note: Most of our Service Desk customers have a Jira license and are within our company.

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• jira-service-desk

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• jira-administration
• jira-service-desk

I have created a workflow type called implementation.  I also created an Issue Type of Implementation.  I cannot seem to add multipe Issue Types to a single project.

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• jira-service-desk
• jira-service-desk-server
• server