Community
Q&A
Jira Service Management
Questions
Do Addons require a Service Desk License if they aren't used as a part of Service Desk

Do Addons require a Service Desk License if they aren't used as a part of Service Desk

I have addons like Slack Connector, Slack, Jira App for Chat which are consuming a Service Desk License as well as a Jira Software License. Is it okay to unlicense these Addons as I don't have plans to use them in Service Desk?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes

if the app requires a license they should not impact the billing. You can check the billing section to be sure that is the case. If you aren't using the app at all you should uninstall but be sure they aren't being used in say JSW.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Add-ons in Jira Service Desk are effecting my billing. I use the add-ons in Jira Software, but not in Service Desk. My thought is, I could remove their licensing for Service Desk, so they don't hold my license count up. I just don't know if that would have any effect on them or not.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Do Addons require a Service Desk License if they aren't used as a part of Service Desk

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events