Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I can't do a reopen from a ticket. What do I have to change in the settings? (see attachments) Many thanks for help.
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Is it possible to ask customers when they sign up from my invitation link to provide their phone number?
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We run a service desk where we have an enterprise customer operations team of above 200 people who may open tickets via email. In this case is it possible to allow anyone to email us for the tickets ...
- Question
- jira-service-desk
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Hi there, We are looking for way to automate some processes by using JIRA and ticketing via e-mail. My question, is it possible to create a ticket via e-mail but not just a pure text?  ...
- Question
- jira-service-desk
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I am configuring my second Jira Service Desk Project. I want anyone who emails this service desk to receive a Portal-only account. I also need to be able to have approvers on my requests. My pro...
- Question
- jira-cloud
- jira-service-desk
- share
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Hello from Mark, a designer working on Jira. We’re currently looking at improving how Jira is used for incident management. If you are in a technical team that manages or responds to incide...
- Question
- confluence
- jira
- jira-cloud
- jira-service-desk
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Like first response time and resolution time.
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Hi folks, I need to include a new section under the help page. However, I figured out that that I cannot update that page since it is not part of Confluence. Here is the example of help page: http...
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Hi I'm looking at automating some support calls so for example every Monday morning there is a support call to check the backup from the weekend Is this posible?
- Question
- jira-service-desk
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Hi Team, i had a workflow named as problemwf, we have designed in a way like first we will link all the same issues to a problem issue type. Then if we update the status in the problem workflow acco...
- Question
- jira-service-desk
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Hi All What is the difference with customers being added to the People or the Customer page? What would happen if i removed people from the People page, would they still have access to the Suppor...
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Hi. My company uses Jira Service Desk Cloud and Office365. Until this point we have had our users email IT-service@domain.com for support. This address has been set in Office365 to forward all mail...
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I wan to modify my customers login screen to give more information. I've seen so post about modifying the normal login from Jira Software so is it possible to modify the customers one?
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Monday morning after the change on the weekend, and our list so far is: - Various navigation links within Servicedesk lead to 404 error pages. That may be more a problem with ServiceDesk, but w...
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I need help to set up a helpdesk in 4 offices dependent on a central. Is it possible to have 4 different email addresses and, depending on it, to create the corresponding ticket? This would be to man...
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...roup. But the above is not true. A person from Customers can share a request only with Customers organization, Supervisors is not visible. Workaround would be merging Customers and Supervisors groups i...
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I need to delete every entry in the "comment body" field after a bad import. Does anyone know of a way to do this in Jira Service Desk Server?
393 views 2 0 Deleted user July 13, 2018 -
Hello - just hoping to get some insight into peoples experiences integrating ticketing systems other than service desk with JIRA and the pros and cons of using servicededesk as a ticketing solution. ...
- Question
- jira-service-desk
- jira
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I have a status called "Pending HR". I've configured approvals/denials on the status using the "Add approval" checkbox. When it is declined, it transitions (automatically) to "W...
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We're considering transitioning our support team over to jira service desk. We already use jira to manage development projects, but we just added service desk and I am trying to set it up for our ser...
- Question
- administration
- cloud
- jira-cloud
- jira-service-desk
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We are having trouble completing the mail configuration for SMTP and Incoming mail with Office 365. After complete the SMTP setup and test we receive a successful connection. However, when sending a ...
- Question
- jira-service-desk
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Hey guys, Hoping someone can help me out! I created a project in Jira service desk and added in some custom fields so that when a user logs in and creates an issue, they first see the requir...
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Hi there, I've created a very simple workflow for our servicedesk application. A call is either "in progress", "waiting for customer", or "done". I've added an automation to set the status to "wai...
- Question
- automation
- comment
- jira-service-desk
- status
- workflow
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Hello. My customers can not share their tickets with anybody. They can see "Share" button on customer portal and can choose other user from list but after pressing "Share" button nothing h...
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Hi, we are using cloud jira and service desk, i cant seem to find the option to put my kanban board on the main page. so when i login i can go directly to kanban page thanks
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