Jira Service Management

I have lost the machine on which the Jira application is installed.  The database is however intact.    Tried to install current version of the JIRA , but it doesnt get past message ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there,   im trying to configure a new rule to create an issue in other project when a linked issue is created, however, in the list of actions ("then" part) I dont have the Create Issue opt...

• Question
• jira-service-desk

Looking for a little help here. We’re in the process of doing away with a paper bound system & replacing it with a JSD project to make it self service essentially. I’m looking to see if there is ...

• Question
• jira-service-desk
• custom-field
• customer-portal
• jira
• jira-server
• +2 more tags...

As a project lead, I want to receive a notification whenever a new ticket is created on my Service Desk project, but I can't seem to make this work. I have tried: Updating Issue Created event unde...

• Question
• email
• jira-service-desk
• notification

Hi All, Is it possible to just add an email address as requestor without having to create a customer in the JSD project first? Regards, Bart

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am having a huge issue with Jira Service Desk, I'm at the final stage of implementation with live customers. We have clients who often cc other external companies as well when opening a support t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have tried to find the answer here at the forum but no luck and now my eyes are getting so tired about reading about automation and so on. We are setting up our Jira Service Desk account and ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can we add ticket current assignee, state and fix version in email body?

• Question
• jira-service-desk

HI, We are unable to assign issues to other than administrator user. How can I resolve this issue  

• Question
• jira-service-desk

Hi Team,  I want more attachment field on create screen based on value selected from other field's drop down value. Not sure if it is something possible in JIRA to have multiple Attac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I am facing a strange issue in my JIRA since past 2-3 days. In every Jira ticket the text is overlapped in comment section. I am the only who is facing this issue. It might be related to ...

• Question
• jira-service-desk

Hi,   I'm setting up JIRA Servicedesk for my organisation, and I'm just struggling with how to set the permissions for 'customers' (non IT staff members who will be logging Help Requests). &n...

• Question
• jira-service-desk

Hi all, I'm curious as to what other orgs are doing from an application portfolio perspective within Jira. I'm hoping to create a portfolio of applications within Jira that could include ...

• Question
• advanced-roadmaps
• approver
• itsm
• jira
• jira-service-desk

I know this has been a round a bit. I also know that semi-best practice says don't email a team when a ticket is moved to their queue from the service desk triage; instead, make them monitor the queu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

After installing Service Desk, cannot create new SD projects or access the Service desk Configuration menu. Error is 500. Technical details Log's referral number: 179ada01-73d0-43e1-9884-98351...

• Question
• jira-service-desk

If an issue comes in from an email with the subject "Example, Example Company, 09/01, Person Name" is there a way to parse through the information to create tokens without using the "contains" functi...

• Question
• jira-service-desk

A little over a month ago we noticed JIRA Service Desk projects started adding what appears to be "ghost comments" on tickets. Each time an email is generated by the system, (via customer comment, ag...

• Question
• duplicate
• email
• jira-service-desk
• jira-service-desk-server
• mail-handler
• +1 more tag...

Hello! Would like to confirm behaviour whether it is a bug / missing setting somewhere, or intentional/expected.  When adding someone the project role Service Desk Team from Project Settings &...

• Question
• jira-cloud
• jira-service-desk

Hi, I have a lot of problem with special characters on my service desk instance. All the characters aren't good when I have the research in confluence and also on the service desk portal. The probl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Is it somehow possible to see the actual assignee for an issue as a customer in the web portal? A simple text like "Assignee: Mathias" would be enough. Kind Regards Mathias

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, Is it possible to associate an organization with additional information (e.g. size, contract expiration) so that this information is easily seen while handling Service Desk requests sub...

• Question
• jira-service-desk

Hi everyone, In our existing Jira installation we have a custom field with the organization to which the Jira issue is related. The custom field has a predefined list of values. We are now adding J...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am using trial pack Jira which is hosted in server for testing purpose. I have configured DB and moved it to my local DB system then i configured LDAP Successful in user directory where i can ...

• Question
• confluence
• jira
• jira-service-desk

Hi All, I am trying to make a post function that will fire when the condition is true. can you help me? I need to fire the event when request name is ABC, if not , post function will not fire. Here i...

• Question
• adaptavist
• developer
• jira-server
• jira-service-desk
• scriptrunner

Hi,   is there an way, how can I set up issues like this:   As a customer, i want to see only two types of issues (bug and new task). As a admin I don't want a customer see all of thes...

• Question
• jira-service-desk