Community resources
Community resources
Community resources
Jira Service Management
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Hi, we are using cloud jira and service desk, i cant seem to find the option to put my kanban board on the main page. so when i login i can go directly to kanban page thanks
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Hi, At the moment when our client sends an email on blabla@bla.com , it creates an issue, we reply to that issue he gets our reply in his email, but now when he replies back our ticket doesn't updat...
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I am the admin of JIRA & Confluence my company in South Korea. nowadays, we decide to buy JSD(Jira Service Desk). I found that there is a critical issue related to KB(Knowledge Base) Search fu...
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Hi, We set up the email forwarding to JIRA, and got this error message. https://adromance.atlassian.net/secure/admin/SDMailInfo.jspa ”Your request could not be created. Please check the fields hav...
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We have setup our JIra Cloud Service Desk and would like to change our company specific portion of the URL (like going from XXXX.atlassian.net to YYY.atlassian.net. I found posting regarding no...
- Question
- jira-service-desk
- jira-service-desk-cloud
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When my customers access the portal and they select to view all their requests (or the requests raised by their organization), they see a list with some predefined columns. They would like us to mod...
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I would like to be able to send a mass email to all customers associated with a Jira Service Desk project in cases like an outage or maintenance notice. Will I need to get an add-on application for t...
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During creation of card when a user is assigned they are not receiving an email notification. After creation of the card if I go back into the card and assign a user they are then receiving an ...
- Question
- jira-service-desk
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The widget displays the headers for our Confluence pages but when clicking a link I get 'Requests to the server have been blocked by an extension.' It works perfectly in internet explorer....
- Question
- jira-service-desk
- widget
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Hi Support, Unable to export the report along with the ticket handled time like time to first response and time to resolution. please help to resolve this issue.
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I have a Jira service desk license in the cloud and I noticed that in the notification emails that are sent to the client there are some writings related to the links and not only. Can they be elimin...
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Hi all, my team are asking for a function which close a ticket automatically if the due date passed. My question is more, there I need to put this script. As a trigger? Because this script needs to ...
- Question
- automation
- close
- custom-field
- date
- groovy
- +5 more tags...
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Hello, Using JIRA Cloud and would like a way to highlight customers almost on an IF THIS, THEN THAT format. Essentially we offer two different support contracts to our customers and want to identif...
732 views 7 0 Deleted user July 12, 2018 -
Hope you guys can help me :) Our customers have in their Customer View the opportunity to filter their requests. They can choose between "all", "open" and "closed" requests (see picture). How...
904 views 8 0 Deleted user July 12, 2018 -
We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor. It appears that we have to invite all of them, and not somehow import / sy...
- Question
- jira-service-desk
- server
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I have setup an Automation rule that seems to be correct however it is not / doesn't seem to be running. The rule follows: When this happens... issue created If these match... summary ~ "Product...
- Question
- cloud
- jira-service-desk
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The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
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Hi, We set up the email forwarding from gmail address to JIRA to create tickets automatically, and I see the tickets aren't created automatically if the email has auto-response setting. https...
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When using the dropbox power up to attach a file while using the Windows 10 desktop app, after logging in to drop box and selecting a file to attach a message appears that says could not commun...
- Question
- jira-service-desk
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HELP! We have one customer-facing service desk. All the others are internal only. How do I remove the Help Center links from the one that is customer facing? BTW, the reason I need to do ...
- Question
- jira-service-desk
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Anyone can explain integration from (service now to Jira Servicedesk) & (Jira Servicedesk to Servicenow). What are the requirements ? How to start integration? Is there any possibil...
- Question
- atl-int
- jira-service-desk
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Hey community! I'm part of the Jira Service Desk marketing team here at Atlassian. We would love to talk to any business or team that moved to JSD for their IT needs. Let us know what the proce...
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When I click on CREATE button nothing happens! and queue is also not created. I am not sure what could be the problem.
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Hello! When I add an image to the comment and sent it to the customer, it converting to a thumbnail by default: !image_name.png|thumbnail! And the customer sees a very sm...
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I am new to Atlassian. I am using the service desk to provide support for clients. I am using the cloud based version. I want to create a report that lists for each item in my queues the total...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT |