Is it possible to automatically create a Jira issue when a Service Desk ticket transitions?

[PhilSpo]

When selecting a specific transition for a service desk ticket, is it possible to create an issue automatically on the back of it?

[Jack Brickey]

You can use the built in Automation to create an issue when a JSD  issue changes Status.

[PhilSpo]

Hello Jack,

Thanks for the response. DO you know if there is a way to link these issue together? Or would I need a plugin to do that?

Thanks

Phil

[Jack Brickey]

Yes. If you try to set this up you will see where you can link the two. Simple task. 

[PhilSpo]

It doesnt look like you can.

Using When and If only gives the following:

No option to create linked issue in a different project.

[Jack Brickey]

Maybe it is different on Server. On cloud here is what I can do...

[Katarzyna]

Hi Phillip,

It's impossible on Jira Server (without any app). This option is not available in the Automation section, also as a post function on the workflow.

You can vote for this request: https://jira.atlassian.com/browse/JRASERVER-10378

Created in 2006, so maybe it will be resolved this year ;)

Cheers,

Kate

[PhilSpo]

HaHa, Thank you, i have now voted.

Cheers

Phil