How can I give my client access to view all JIRA Service Desk requests for their project?

[Преображенка ПервыйБит]

Hello, I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client to be able to see all requests (read only) that have been created on behalf of that project through the Service Desk Portal - not JUST the ones they created.

[Tansu Akdeniz · Accepted solution]

Hi @Преображенка ПервыйБит ,

Welcome to community.

If you add organization to the tickets, all users within an organization can see their tickets in customer portal. Also you can use request participants field to make issues visible.

• https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-we-allow-Service-Desk-customers-to-view-all-open-tickets/qaq-p/157308
• https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations