Thanks for that link, that looks like a really cool project!
Note: I can't listen to the audio right now, but I think I got the point from the video.
It looks like a custom webapp written by someone at Spotify (as evidenced by the fact that it, generally speaking, follows their design language) in React or something. I'm assuming the computer it's running on is a Raspberry pi or similar, attached to a dot matrix printer (Or is it a thermal printer? I always confuse those.). I assume that once the user enters their info and problem, it runs a bash/python script to create the ticket. It looks like in reality, the user would not enter something like "rick", it would be their network id- more like rickwill2 or something, which would be how the script knows who to create the ticket on behalf of, by either checking with an AD server or just including the username on the ticket. Honestly, if you're decent with javascript (and have access to the necessary hardware), it doesn't look that intimidating to create, and I'm sure you could find a shell script to create the tickets on stackoverflow or something. You might have more luck on the specifics if you reach out to Spotify directly via their website or twitter (though I doubt they'd go as far as actually providing the source code). I'd love to do something like this, but it doesn't really fit my use case for jira.
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