filtering tickets

[Brandon Taylor]

I want to filter tickets based on request type/issue to different service desk users on my account.  Is this possible?

[Jakub Hanak · Accepted solution]

Hello @Brandon Taylor,

you can try something like this for example

project = "your_service_desk" AND Customer Request Type = "request_type" AND assignee = "assignee" (or reporter = "reporter" - depends what you are looking for)

Hope this helps

Best regards,

Jakub 

[Brandon Taylor]

Thanks Jakub that appears to do the trick for what I want it to do.  Do you know if there's a way to customize the refined.site page so that I don't have a big plain box in the middle with the search bar and request types?  I want to make that box smaller or be able to put some sort of customization on it.

[Jakub Hanak]

Hello @Brandon Taylor,

Have a look here https://confluence.atlassian.com/display/SERVICEDESK/Designing+Customer+Portal

If this isn't enough, you can try out Service Pack for JIRA Service Desk.

Hope this helps

Best regards,

Jakub