How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Sch?

[james loke]

How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Schemes and so on?

I am stuck here. My company's SD can only be used in 1 project now.

I face issue where I cannot get the Issue Type "Service Request" (created by SD automatically) out of the way for the 2nd maintenance project...

Please help, i am desperate...

[Susan Hauth _Jira Queen_]

Hi James,

I too am wondering why you can't have multiple service desks? 

However, you can also look at this app that allows you to hide request types by jira group:

Extension for Jira Service Desk

Hope that helps

Susan

[james loke]

Hi, thanks for the advise.

I managed to resolved the issue. Seems like for Issue Type, for example Service Request, it can only be unique to a certain Service Desk and cannot be applied across different SD. Am I right?

[Susan Hauth _Jira Queen_]

Hi James

Yes you are correct.  Request types are unique to the service desk project.

Susan

[Jack Brickey]

If I understand your request you will need different projects but you seem to imply that is not an option?

[james loke]

Hi, thanks for the advise.

I managed to resolved the issue. Seems like for Issue Type, for example Service Request, it can only be unique to a certain Service Desk and cannot be applied across different SD. Am I right?