New users not receiving email to confirm address Trello

[Keith OBrien]

Earlier in the year I added a few new users to Trello and they did not receive the email to confirm their email address. I have tried several times to request a resend of emails without success.

I have logged in as them and requested resend as well

Any users I created recently have been OK.

[Meg Holbrook]

Hi @Keith OBrien is it possible that these emails have been blocked by another application? 

This may be something you need to reach out to Trello support directly for. 

[Keith OBrien]

Hi Meg Thanks for the advice. I have logged with Trello support. Am awaiting contact from them. 

[Keith OBrien]

Hi Meg no response to my email from Trello helpdesk. Also I have spent ages looking at email logs and none of the missing emails are hitting our exchange server.