Service desk portal view requests created by other users

[Toplica Matic]

Dear support,

We are using Service Desk, and I want to try search all opened requests through Service Desk portal.

When I choose Help Center, and choose option "All requests" I see only requests created by me. Eve if I choose "Any status" in the filter, I see only my tickets. I don't receive any error message.

We tried to use REST API to retrieve these informations too, but with no success. The error message that we receive is:

{

    "errorMessage": "You do not have permission to view queues for this project.",

    "i18nErrorMessage": {

        "i18nKey": "sd.admin.queue.get.error.nopermission",

        "parameters": []

    }

}

Can you please help where am I wrong?

Best regards.

Toplica Matic.

[JP _AC Bielefeld Leader_ · Accepted solution]

You can only see tickets thru the service desk portal not created by you which are shared with your organisation. So, make sure either all users share the same organisation, or, if it's only for a single user, make him be part of all organisations.

Best

JP

[Toplica Matic]

Thanks a lot for this reply. The thing is that we are using SD and when I created Organization and added some customers, no ticket where not displayed until new request is created ... As I realized, in the moment of creation the ticket is shared and all works fine ...

regards.

Toplica.