Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm customizing Service Desk customer notifications templates for projects but I found a strange behaviour. For some projects my changes work good, for others the same changes work wrong. In p...
- Question
- jira-service-desk
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Hi, I am using 2 jira cloud instances : 1 for service desk, 1 for Jira software. I would like to automatically create a user story in Jira Software when a ticket in Jira Service Desk is transi...
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Now one of the fields is not displayed - Description. How to get it back information is not found
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Hi, Request participants vs Participants in JSD... Is there any difference I should be aware of regarding how these two fields are handled when it comes to e.g. Notifications toward customers? ...
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Hi, we have project are agent create task for other agent from service desk itself (i.e., Customer request type is blanks). In this case when agent add request participant, these participants are no...
- Question
- jira-service-desk
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Hi there and thanks to anyone can help me, we are setting up a jira service desk portal, and we have the following requirement: only registered customers can access to portal and see their own tic...
- Question
- jira-service-desk
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We run the JIRA service desk in the cloud. We use two types of processes. Helpdesktask and Change Request. Each type uses its own workflow. How can I change the type from "Helpdesk" to "Change req...
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Hello, I add organizations to some issues in JSD, without it customer can't view and comment the issue when I send them the link, but I don't want those issues to be visible on ...
- Question
- jira-service-desk
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We use ServiceDesk to receive issues from our customers, some of this work is required to be charged out like a fee for service system. I was wondering if anyone else is in this situation and has fi...
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Hi there. We are building a Service Desk portal and moved all out documentation to Confluence. We created a Service Desk Project and selected dedicated Request Type. That part is shown on the Servi...
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I cannot create a ticket in Jira due to an error "Raised By; Raised By is required" even though I have logged out an back into Jira. Is this a known issue and how can I resolve?
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By private queues I mean queues that are only viewable by the user who created them.
- Question
- jira-service-desk
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We only use Service Desk internally and one issue that has arisen is that at times some issues are created and marked as private because to avoid spamming everyone which is fine or an issue is create...
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This company has setup Jira a while back and are now wanting to come back to the product. We setup the AD Sync and are able to sync the users but are running into errors with syncing the groups. This...
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Boa tarde, Estou com problemas pra criação de chamados no Jira por e-mail, estava funcionando normalmente, entretanto, desde Sexta-feira não está mais sendo integrado. Conferi se houve modi...
- Question
- jira-service-desk
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Hello, What do you use to distinguish issues that belong to the same project/customer except the label. We use a project for each customer, so if we wanna deploy something or t...
- Question
- jira
- jira-service-desk
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I'd read an older post where there was a debate about 1 single ticket owner versus multiple assignees. I've used Jira and Jira Service Desk and we may go back to that. What I've learned ...
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Hi, We use the Jira Service Desk on the Cloud. If a customer belongs only to one organization, can I remove the "Share With" field? I'd like to share automatically the requests the custo...
- Question
- jira-service-desk
- customer-portal
- jira
- jira-cloud
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Hello, I'm trying to configure email support via JSD automation. In 99% cases users do not have JSD accounts (we know only their email). This is how it's configured now: Customer emails suppo...
- Question
- atlassian-support
- jira-service-desk
- language
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Were i Jira do I do this?
- Question
- cloud
- jira-service-desk
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Hi all and thanks in advance, I am setting up an in house Jira SD and we want that customer can open issue by email. To do that, after adding customers to project, we have to setup the email-...
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Hi. In our company we have two AD domains. I want to keep the current servicedesk setup as is for domain A and build a new(or atleast make some changes) for domain B. Both working into same pr...
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Hello! We've got some problems with current Workflow on Jira service desk and i'm interested in searching tickets where some persons were taking apart - adding comments, taking tickets on themself a...
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Hello everyone, I just wanted to ask if there is a way to hide the links on the service desk portal? Basically, we have our own service desk that looks like the one bellow and we want to kee...
- Question
- jira-service-desk
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I want to create different components for different Request type.Cant figure out the way to do it in jira .Please advise
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