Community resources
Community resources
Community resources
Jira Service Management
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Hi All, We are trying to understand exactly what Jira looks at when an email is received to determine either (1) there is not an existing Issue, so create a new Issue or (2) this email perta...
- Question
- jira-service-desk
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We currently have SLA's of less than 30 minutes, and we aren't able to send an alert with the current config until a breach has occurred. The field for the time frame does not seem to ...
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Page just displaying plain HTML tags in a browser. Do you know the reason for this?
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Hi, We have our service desk set-up with both the .atlassian email address (cloud) and our own custom email address to request support. However no emails sent to the custom email addres...
- Question
- jira-service-desk
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Current Jira SD v 3.3.0 Create a 'form table' (4 columns wide) for tickets in business type project to display in the details section of a ticket. Intention is to have a column table that will disp...
- Question
- jira-service-desk
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Hi - we are having intermittent issues receiving e-mail requests from customers. e.g. The same customer can successfully raise a ticket one day (Ticket is generated in service desk, custo...
566 views 1 0 Deleted user January 16, 2019 -
Hello everyone and happy new year! I'm looking for a way to set up Jira Service Desk on a kiosk so that walk-up users can log a ticket on their own. I envision an iPad on a stand with S...
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Hi We would like to use the feature where users are able to create there own login on the servicedesk portal, but we would like to limit this feature to domains approved ahead. Is this possible and...
- Question
- jira-service-desk
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Hi. Jira Servicedesk newbie here, so forgive the seemingly basic question... We have a mid sized IT team which we separate by function - service desk/application/data/infrastructure. What I'd like...
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How do you move an issue through the workflow?
- Question
- jira-service-desk
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Hello Everyone, This issue is quite important that, one of the user changed his user id. Tempo time sheet entries are gone in new user id. How to move the tempo time sheet entries from old user id...
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How do we change the URL from https:\\HelpDesk\servicedesk\customer\portal\1 to https:\\HelpDesk\portal ? Environment: Jira v7.12.1 and JIRA Service Desk Application v3.15.1 Thanks...
- Question
- data-center
- jira-service-desk
- jira-software
- server
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Hello - I am not a new user to JIRA and I've been active on the community for a few years. I understand a lot about the product but after upgrading to JIRA Core 7.13.0, I am having performance issues...
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we receive a ticket via email. This creates a "normal" service request. If we change the type to "service request with approval" and add approvers afterwards, the approvers don´t get an email. No...
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Hello, We have a customer, let's call him "customer". This customer works with a partner, let's call him "partner". We are looking for a way to share a certain type of incidents with...
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With upcoming change and published documents I have seen this example, where can you customise the portal view so you can display the request types like the below - Ask a Librarian, Customer service ...
- Question
- jira-service-desk
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I'm able to translate some of the fields of the Jira Service Desk Widget, but not all of the fields. Is somebody able to help? The main language, the whole service desk and jira itself is in German. ...
- Question
- jira-service-desk
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We are using Service Desk and we are wanting to open the site up for external use. Doing so we will need to use our own wildcard certificate. How do I go about applying this to Tomc...
- Question
- atlassian-support
- jira-service-desk
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Hello, i want to change the issue type via a postfunction during a transition. It seems to be possible with the JMWE postfunction "Set field value". In the configuration of the postfunction i can s...
- Question
- issue-type
- jira-service-desk
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Can Jira software users transition issues created in a service desk project without being service desk agents? In other words only having Jira software application access. Up to recently we have onl...
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Hi every one!!! I need your help regarding with the following: I want to change the default language of a project: After that, I choose the desired language: Finally, I get "Chang...
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Our organization is facing a huge problem using Jira Service Desk. Whenever my agents deal with issues in service desk project, they can see the customer list page on the side bar, which is what we ...
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Hi I hope you can help. I've just started using Jira. For a few issues it's important for us to be able to add Jira Core users from within the organisation as watchers (without them being...
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Hi Open issues and communicate via the portal works fine. When users reply to the emails we can see the mails arriving in the mailbox of the mail handler. After a while they disapear. So i assume ...
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...dd, cause we were sure our developers cannot leave public comments (as they do not have Service Desk accounts). We discovered though, that when we are adding developers as participants - they can login t...
Atlassian Community Events
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