Jira Service Management

i have a jira widget with a custom field implemented in my website  what i want is to add current page of my website in custom field value when user post a ticket using widget  any help...

• Question
• developer
• jira-service-desk
• uncategorized

We are going to implement Service Desk (for about 100 agents). The current situation is: Jira v7.9.2  Confluence 6.7.3  both licence for 2000 users Which version of the service desk is ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have Jira core and Jira service desk installed on two different servers. Both the instances are integrated through application link. My question is, can i access Jira Service Desk from Jira Core Li...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a jira service desk project with required Request Types, Project Roles duvh as Tier I, Tier II besides existing roles( Administrator and Service Desk Team), and i have set up a permiss...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Hi all, In JSD, I have a screen that must be used when an agent is clicking on 'In Progress'. The transition will auto-assign the issue to the agent, but the screen that I display is required to fi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We are going to import some helpdesk data from external system to Jira. As old system contain some value which including created time & SLA data, may know does Jira CSV Importer able to imp...

• Question
• jira-service-desk

I have a requirement wherein I need to create a single ticket which should include multiple request types which have different screen configurations. To be clear my single ticket should contain requ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am the Jira Admin and If a customer creates an issue then they will get the notification as "We have got your request". So i want to edit this content as per my own words.   Is it possible t...

• Question
• jira
• jira-service-desk

In the past few weeks, users who have previously been able to lodge tickets within Service Desk have been stopped from doing so.  When reporting a bug and clicking send, the following error mess...

• Question
• jira-service-desk

Hi. We have a fairly standard approval workflow setup, the only difference being that we pull out the manager using the AD sync plugin at ticket creation time and set them as the approver by default....

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi.   In my company, we're currently working on a new project and focus less on fixing our legacy system. This means the PO gives less attention to triage production bugs at the moment. For ...

• Question
• bug
• jira-service-desk
• sla

I am using JIRA Service Desk in Cloud. I have a set up to create tickets in response to emails. The email service request address is part of my office 365 group and when someone sends email to my Off...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Revise la SLAS y intente crear el mio :) Pero al revisar mis SO no aparece la seccion de SLAS ¬¬ Me pueden indicar que me falta configurar T:T  

• Question
• jira-service-desk

We are running a self-hosted JIRA Core 7.10.2 with JIRA Service Desk 3.13.2 on Windows Server 2016. I attempted an upgrade which had errors, and ultimately failed, making the Jira Service Desk sys...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am running Jira Service Desk in my data center. What I would like to do is use one email address for all my projects (I have 4 public projects) and based on some sort of filter in the subj...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want that after that the clien selec one section of formulary of Service Desk, the system assignement the type of priority (low, medium, high).    

• Question
• jira-service-desk

Hi, For an event I would like to share some images with the group in Trello. When I create a cart as admin I can add photo's or any other files. But as visitor on a public cart I can't. Is it possibl...

• Question
• jira-service-desk

I recently adding a few scripts that will add a certain set of user to an Custom Approvers field when an issue was transitioned. It worked for a while but all of a sudden it started to throw up error...

• Question
• jira-service-desk
• scriptrunner
• server

Hi.  I’m trying to enable the Knowledge Base feature in Jira Service Desk (cloud).  I have a Confluence Space (cloud) to link to, but I don’t see the option to link to it.  I'm only s...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

Hi all I have configured logstash-opsgenie integration as per documentation at : https://docs.opsgenie.com/docs/logstash-integration after restarting logstash, I get the below  [...

• Question
• logstash
• opsgenie

Hello, using Jira SD 3.14.1 Is there an way to show the name of an watcher of an issue in queues instead of the number of watchers? thx in advance for your answers

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, i need to integrate JIRA service desk with jira software to escalate the development bug from support team to developers.

• Question
• jira-service-desk

Hello,  Im trying to make an automation rule when a user makes a request type for a new email account.  Usually the user will input the name of the new user to the summary. I would just ...

• Question
• jira-service-desk

Hi Atlassian Community, I have to monitor the required time to solve a Jira ticket from service desk projects. I would like to have a counter for each Jira ticket which: start when the ticket sta...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

https://xxxxx.atlassian.net/servicedesk/customer/portals   This is the landing page of the customer portal. I'm not sure what is the criteria of the project arrangement of the show on this pag...

• Question
• jira-service-desk