Community resources
Community resources
Jira Service Management
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I've got the JIRA OPS Integration setup within OPS Genie. When an alert is acknowledged in OPS Genie, an incident gets updated in JIRA OPS. I'd also like to automatically assign the JIRA ...
2,146 views 1 0 Deleted user February 22, 2019- Question
- opsgenie
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I'm looking to create some simple surveys to get feedback from our users and would love it if we could feed all of this directly into Service Desk somehow. Is that possible?
- Question
- jira-service-desk
- survey
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I am looking to chat with larger companies (maybe 8k-20k users) who are using Jira Service Desk. I would like to connect with you to learn about your setup, your pitfalls and successes of moving to J...
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Hello, We have two service desks set up, one for private/internal use and one for public. Our problem is that internal employees keep using the public service desk to create tickets, but we wa...
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Good afternoon all. Someone knows how to add the last comment or the last person whom updated the incident under the filter page? Thanks,
- Question
- jira-service-desk
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Using a custom field for email or name, can I check if a customer already exists in my service desk as a condition before trying to add them as a customer?
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Hello, I'm still testing Service Desk and Confluence in the cloud. For my tests, I have created a Service desk project that I have linked it to a confluence base. When connecting to custom...
- Question
- jira-service-desk
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A common question we get is, how does alert deduplication work? Here’s a little insight: Opsgenie de-duplicates alerts to reduce the number of alerts and prevent alert fatigue. Alerts are de...
- Question
- opsgenie
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If I want to use the REST API to emulate the process of someone sending a email to the support email address, can I just use the requester's email in the raiseOnBehalfOf field? For example, the requ...
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Hey everyone! I'm running into some issues with how the emails are sent to customers from JIRA and setting it as potentially suspicious and sending as the user who made the comment or change. I thou...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I have the following object structure: With the following structure of Object Type: Question 1: How can I filter (IQL) all objects belonging to a specific root object (e.g. ob...
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our jira can not transtion workflows in issue, anymore and we need to do a "Integrity checker" and run "Fix" all the time to make issues transtion to new status.
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Hi, we have some problems here since the last Update to current Version. Unfortunately there are no "ä", "ö", "ü" an other special chars displayed in the Customer Portal (See Picture) Thanks for...
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I need to add a comment within a transition screen, but I don't want this comment to be visible to Customers. Having the "Respond to customer" hidden, or at least having the "Internal Comment" selec...
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Default JSD send customers an email when a request is created. We want to send the 'Request created' notification one step later when a request is accepted by our Support team. We've made a custo...
- Question
- jira-service-desk
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I have a requirement like for the custom fields I need a drop down button custom field which contains yes/no. If I click on yes then some fields should appear.If it is no then some fields should appe...
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Hoi All, Scenario: create a user with the jira api and set an unknown applicationKey create a ticket with that user Goal: Deleting the user because it was wrongly created through the api ...
- Question
- jira-service-desk
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I know there have been a ton of questions about this, but 1) I'm not looking for a custom domain; and 2) many of them are pretty old. So we're using Cloud, and the default URL of one of our ...
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Hi All, I would like to know if there is a way to block email responses into a specific project in JIRA. We have an issue where we do not want users to respond to a ticket notificatio...
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I imagine this is a basic level question, but my Jira admin recently left and I'm filling in for a bit. Our setup has groups and request types. I'd like a certain set of request tickets to be ...
- Question
- jira-service-desk
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Looking at the possibility of setting up multiple Jira Service Desk projects for some large partners. Wondering if we can link a single Jira Software ticket to multiple Jira Service Desk tickets that...
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We have Jira Service desk tied to an Internal IT ticket. We have the potential to onboard a new customer that will require a new project. We don't want to create users for them, using our Jira Softw...
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Hi I would like to create a custom field that copies over first 100 characters of Description field when the Issue is created. I want to add this field as one of the columns in JIRA so that ...
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Hi In our Jira I created new BAsic service desk, when I go to Request types I get this error. If I go to general setting I get this error. Note I am site admin and in my project I ...
459 views 2 0 Deleted user February 21, 2019 -
Hi, I created an SLA Behaviour for an specific Issue Workflow, where each state of it has it's own specific goal i.e. project = "BPO Workflow" AND issuetype = Payroll AND status = "Data Input" Goa...
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- jira-service-desk
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