A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
Jira Service Management
-
Hey y'all! My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you ...
-
Hello, I’d like to know if anyone was able to integrate OpsGenie with the last version of Splunk (7.2.*). We use Splunk 7.2.5 and Splunk Enterprise Security 5.2.2 and we’d like to a...
-
Hi Team, We receive tickets from our many customers, but the automatons are running differently for different customers (not uniform) Please have a look at the below scenarios: &nb...
-
Hi We would like to export SLA fields to Excel. All the past posts I've searched imply that service desk doesn't do this but they are not recent. Is it still the case that basic Jira Service Desk d...
-
Hello, we use the app "Similiar Issue Finder". If I create a new Request on the Help Center the app show me similar requests. But it should only works on the Service Desk. Our customer c...
- Question
- jira-service-desk
-
In my organisation i'm the only JSD agent because i'm the only Support Engineer. My colleagues of Development and Sales are working with Jira Software. When i'm busy or absent my colleagues are...
-
Is there a way, script or addon, that shows in which queue's the ticket is visible?
- Question
- jira-service-desk
-
Can somebody help me by providing a en_US translation package for the Service desk or way to extract the translation keys? We want to translate the service desk in Bulgarian language by using the en...
-
Can you help us the SQL query- we need to find out the the list of active users who are effectively using Jira software and Jira service desk application. We are currently using unlimited...
-
Is there a way for displaying an overview about all started timers in open issues? Where I can turn the timer ON/OFF? Thank you.
- Question
- jira-service-desk
-
how to see and find old and new tickets in Jira servicedesk
-
I had Jira core and Jira Service Desk installed as an evaluation license, After it got expired.. I have bought JIRA SD starter license and applied.. (do not need JIRA core). I was able to create tick...
-
I wonder if it's possible to change the view for the agents where it says SLAs I want to change from "Time to first response" to "Time to Second Response" Or even better, can I in some way ...
-
Hello Community! I want to let Customers change assignee throught the portal. I have already made one transition evailable on the portal, but field "assignee" is not avaliable for Customers. ...
-
Hello, We are going to change company rules and conditions for support and hotline. In that case, we will only allow 1 user for free - for each company. So if they need more than 1...
- Question
- jira-service-desk
-
Hello, I was wondering how i could be able to change/edit the menu color, background picture and overall design in the customer portal - request form design. The fields could also need an...
-
When a customer searches our portal, control characters are displayed in the "articles that might help" section. Please see screenshot attached. Does anyone at Atlassian know if this is a known bug...
- Question
- jira-service-desk
-
Is it possible in JIRA Service Desk to create multiple SLA's and then link Organizations to different SLA's. For example can I create a Platinum, Gold and Silver SLA and link Organization a to ...
- Question
- jira-service-desk
-
We have the cloud version of Jira and uses both Software and Service desk. In one of the projects in JSD we have set up an organization and in that a number of email addresses for users. One of the...
-
Hello everybody! I am trying to hide one request grop from certain user group at customer portal at Service Desk progect. For example, I want the query group "Requests for HR" to be visible...
- Question
- cloud
- jira
- jira-service-desk
-
Hi, i had a testinstallation in january and after a larger project i decided to buy a service-desk license. So i started the VM & Jira, opened a browser and it said the test is over, buy a...
- Question
- jira-service-desk
-
We have our Atlassian products connected to the AD and we would like to be able to have some forms only available for a group of people, is that possible?
- Question
- evaluator-resources
- jira
- jira-service-desk
-
Hi all, I've created a new field called Support Group that is differentiating my incidents inside a project as each different option in the Portal for this Project will be dealt with differe...
- Question
- jira-service-desk
-
When my customers search for issues they only get results from issues that where change in the last 2 month. I cannot seem to find any option where I can change that.
-
For a proces with a client I'm attemping to find a way to do the following: A Service request needs to entered by multiple people at different points in time. Meaning that Person A will create the ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 18 | |
| 4 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 34m ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |