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Can we configure customer's IP range or Domain name to receive the tickets in Jira Service Desk?

Atul May 20, 2019

Hi, 

I want to configure Customer's IP range or Domain name in Jira Service Desk so that from only trusted sources I should get the valid request/tickets. 

Kindly let me know if there is any such setting available in Jira service desk. 

Thanks & Regards, 

Atul. 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2019

Hello Atul,

Welcome to Atlassian Community!
Currently, on Jira Cloud, it's not possible to restrict domains or IPs for creating tickets.
We have feature requests suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-868
- https://jira.atlassian.com/browse/JSDCLOUD-1924
Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

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