Community resources
Community resources
Community resources
Jira Service Management
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Hi All, Can someone enlighten me on how can I add Javascript to add INFO Message on create issue screen? Currently, Web fragments does not support adding info message on create issue screen....
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When creating a new ticket i set the priority as High. However once i save and ticket is created the priority is automatically changed to low
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- jira-service-desk
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I'd like to chase customers if they don't provide a response when a question is asked of them (issuestatus=Waiting for Customer). There would be chasers at 3days, 7days and at 14days the issue would ...
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I cant figure out what is happen with my server. the Jira service Desk is really slow!! my server only have the jira installed and it is a xeon e5530 @2,4GHz with 16GB RAM. i have only...
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- jira-service-desk
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We have been using two issue tracking systems and trying to move over to Jira Service Desk exclusively for a while now and I was trying to resolve issues that were taken care of in the othe...
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Hi, Please help here , we need to configure the email account in Jira cloud to send any email to this account ticket shoud create in jira, please help where do i need to configure the ...
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- jira-service-desk
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Hi, If a customer creates a request from our Jira Service Desk Portal, they get a customized email notification. However, if they email a request via our service desk email address, wh...
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Hello hivemind, We use Jira Service Desk - Cloud and recently enabled transition fields to have certain fields required when engineers are triaging support cases. I was able to make all "out o...
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If the answer is yes, is there plans to fork the code base?
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My dashboard keeps saying that there are no assigned issues to me, but I know that there are. I have a filter set with my assigned issues and that is still working.
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- jira-service-desk
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Hi I want customers to transition issues such as reply back with information or close the issue. However, when the customer clicks on the transition button from the portal nothing happens. When usin...
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Hi, I'd like to integrate my knowledge base in my support centre. Goal: to get my customers to first look at the knowledge base articles, before making a support ticket. Currently when customers lo...
- Question
- jira-service-desk
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As a project leader I need to know the level of after hours use of (edits/updates) to JIRA tickets and Confluence page edits. For example how many updates on specific projects, sprints, page ed...
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- jira-service-desk
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Hello, Is it possible to blacklist domains in the service desk? Since a few days we receive more than 20 emails per day, example: moshe@rooserundi.icu We would like blocked "*.icu" How can we do ...
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- jira-service-desk
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Hi everyone, When you're building your knowledge base in Confluence, you get to see a navigation bar on the left side. However, when you look at the same page in Jira Help Desk Knowledge base, there...
- Question
- confluence
- jira-service-desk
- navigation
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We have JIRA Service Desk 251+ Agents License (AKA unlimited). We need to know which User tier should we take in consideration for pricing. We don't have a sepparate Jira Software license. Ca...
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I need multiple dimensional gadgets but in may view it is not there . Also, i am not able to select multiple projects and fileter value in a single gadgets. please help.
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As the administrator for multiple Service Desks within our organisation I am having some challenges in working out how to limit access/issue search within the service desks. For example the Mar...
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I want to add more than one attachment fields to a request. Is there a way to do this?
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There are dashboard charts, which have been previously created. How do I find the source data to the charts?
385 views 1 0 Deleted user January 3, 2019- Question
- jira-service-desk
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We invited a client to a project. However, the client is also able to access another project which is a different employer and we don't want that to happen. Please advice if we need to do something t...
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Client account is not able to reflect name changes for the project name after the project is created
After the first invite sent to client, they are not able to see the name change that was made to project by the admin. However, all the technicians can see the name changes on their side. Please expl...
- Question
- jira
- jira-service-desk
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...gnores it (as opposed to sending a reply along on the lines of, "Sorry, you need to have an account to submit a ticket."). Is that true? Can it be set to send some kind of reply? T...
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Hello, Our Help Desk staff is currently four strong. When we bring on Jira Service Desk, does that mean each of the our Help Desk staff will individually be an Agent when it's all said and done? Th...
- Question
- jira-service-desk
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Hello there, we are currently using JIRA cloud with custom flows and statuses to manage our full SDLC. The last three statuses usually mean that the developers have finished their work and are waitin...
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