Community resources
Community resources
Community resources
Jira Service Management
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I created two service desks but noticed that when I access the help centre I am able to access both of the service desks. My question is, would it be possible to have more than help centre (e.g. one...
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I'd like to reorder the automation rules I have setup in Jira Service Desk, but I don't see a way to do it. Am I missing something obvious? I saw that I can re-order the steps within an a...
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Hello , I am trying to sort Request type to Ascending to Descending order or vice versa but its not happening. Is there any way i can do that. what i think because as it got symbols in-...
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I am trying to put below default fields in the Request but actually default field is affecting all other Request's. Can someone help me out to find out how i can make Default field only for...
- Question
- cloud
- field
- jira-service-desk
- request-type
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Hi Our Jira data center is throwing '500 Sorry, We had some technical problems during your last operation' intermittently. We are getting errors like this when commenting or changing lables or...
2,616 views 2 1 Deleted user January 7, 2019 -
Created a Service Desk Project > Created a group > added customers to the group No one in the group is getting the notifications (not even the initial email when an issues is...
- Question
- jira-service-desk
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I'm trying to assign a group to a user that was imported in from Active Directory and it keeps giving me an error message. I originally had the user in the Jira Directroy but wasn't able to sync the ...
- Question
- jira-service-desk
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Originally the Customer Portal contained a drop down list with all the request types in it. Something happened where now instead of the drop down list it just lists out all of the Request types. How...
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Can multiple assignees be designated in Hidden fields, or separate workflow will need to be created?
Assigning multiple assignees in hidden field or creating a separate workflow for each administrator from a service admin group is needed to forward request to more than one admin?
- Question
- jira-service-desk
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We have a custom field 'Scheduled for Agenda' a date picker field and used by a project in issue type Can we have a similar custom field scheduled for agenda with data time picker field?
313 views 4 0 Deleted user January 7, 2019- Question
- jira-service-desk
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Looking to setup a request template that allows a user to check multiple items from a list of options and then create tasks to various technicians based off of what was checked in the template.
- Question
- jira-service-desk
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Hello. I'm trying to get the customer request type and copy the string value id to a custom field. In the create postfunction I have the following code. import com.atlassian.jira.comp...
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I am trying to get the Time to Resolution for tickets for years past, but reporting only allows me to back at most one year. Is there any way for me to pull data on SLAs for years past so that...
- Question
- jira-service-desk
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We recently migrated from Jira Server to Cloud. The format of the SLA "Time to Resolution" value has changed. Previously the value would look like: 1d 13h 13m, but now it is in the f...
- Question
- jira-cloud
- jira-service-desk
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This appears to be okay for 'Jira itself' to set ascending or descending, but for JSD I cannot find any setting that will allow me to change the chronological sorting order for entries/updates made i...
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Hello, In the documentation, it is explained that it is better to use the service desk handler to create a service desk request. However there's no way to add the users in CC of the incomin...
- Question
- jira-service-desk
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I have reached my maximum of 10 active users. I want to set one of the JIRA system users "com.atlassian.servicedesk.embedded" to inactive to make room for another team member. Will s...
- Question
- licence
- server
- user-management
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Are there any plans on the Service Desk Roadmap to support more ITIL disciplines? How can I connect with the Product Owner for Service Desk? We are evaluating products and need to underst...
- Question
- jira-service-desk
- roadmap
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Hi, I'm trying to do request, but there is a problem
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Hi Is it possible to have a Confluence page pop up (like you get when using search) when a user click on an issue on the customer portal? We'd like to have some dedicated buttons that give the custo...
- Question
- jira-service-desk
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Has anyone encountered any issues when using a Confluence Server space as a knowledge base in JSD Data Center? We plan to run a test on this, but if someone from the community has experience on...
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Good Morning, I've been trying to set up some automation rules in Jira ServiceDesk but I can't quite find what I need. Please can someone point me in the right direction? We have automa...
- Question
- jira-service-desk
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Hi guys, Our Sysadmin team are on a different URL to our JIRA software cloud which has caused multiple log ins. We want to know if we can copy over the URL to our JIRA software ...
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Hi All, Can anyone suggest me an add-on or a JSD feature to add the approval button in the mail for the non-jira users? Thanks in advance
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Hi All, Can someone enlighten me on how can I add Javascript to add INFO Message on create issue screen? Currently, Web fragments does not support adding info message on create issue screen....
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