Community resources
Community resources
Community resources
Jira Service Management
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I work in an IT department where Confluence is in use and we are interested in evaluating Jira Service Desk. There is another department in our company also using Confluence and every member of...
- Question
- jira-service-desk
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Hi, Is it possible in the widget to have a search by all languages configurated ? We have french and english languages configured. When we want to search the type of tickets can we do, it's only f...
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Where to I go to see the Project role assigned to a Customer Service desk, manually added customer. If I go to Projects-> customers - [ this will show the status ( Activated / deactivated...
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Hi all, So I read over the documentation on how to setup up approvals in Service Desk, however, the list that the users can pick includes ALL users. Then the requester can just pick his cowork...
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Using JSD for a project and we also have JEMH for mail handler. Is there a way besides adhoc notification to keep attachments with notifications? We have multiple transitions and we would...
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Our software dept here runs Jira. I was asked to set up a Jira Service Desk for outside customers. I may be misunderstanding this but under Customer Permissions / Who Can Raise Requests I chose 'Cust...
- Question
- jira-service-desk
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We have an internal service desk (that is, for employees only, access granted via the same access that grants our internal Confluence). Occasionally, people want to be able to share their issue...
- Question
- jira-service-desk
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Hello, I'm handling the JIRA Service desk Cloud administrator role in the company. I need your answers on below question. Please kindly reply for this if your know how to do it. We are inte...
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Requirement: I wish to create the ticket 'Request a new account' in Jira. Issue: I receive the following error message after filling in all necessary information correctly: "Your request could not...
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Can i somehow customize the email from which customers receive notifications from our helpdesk? I want to it be something else that jira@[companyname].atlassian.net. We currently use the cloud servi...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Sometimes colleagues reply on notification emails (from Jira servicedesk) via email. The reply is added to the ticket as a "shared with customer" comment. The customer gets an email of the reply...
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Hello, I'm setting up ServiceDesk and I am trying to configure hours and notifications. Here is the problem we have: We would like to only get email notifications on issues that are created after h...
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If you create a KB article from your Jira SD issue, is there any way to get certain automatic labels to said article based on some of your issue classifications? For example if your Reporter w...
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According to this page https://confluence.atlassian.com/servicedeskserver0315/managing-service-desk-notifications-957506167.html " Approvers receive service desk notifications when a reques...
- Question
- jira-service-desk
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If any body know how to create new customised workflow. Please help me and shared helpful document.
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Hi, We use Jira Service desk where our customers can log on to the portal to add incidents. The problem is that for some customers there are several countries involved. We would like some kind of ...
- Question
- jira-service-desk
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Hi, My question https://community.atlassian.com/t5/Jira-Service-Desk-questions/AUI-form-validation-in-Jira-Service-Desk/qaq-p/997331 has been marked as SPAM. Can you release it? Thanks...
- Question
- feedback
- jira-service-desk
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how i can measure teams performance (response and resolution times ) for assigned issues versus these issues SLA time
- Question
- jira-service-desk
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Hi, We have a form for reporting device faults and would like to set it up on Jira Service Desk for customers to complete online. How can we create custom fields in our service desk? At the moment w...
- Question
- custom-field
- jira-service-desk
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WHy? Having the same user assigned to both the reporter and assignee roles may cause your SLA to work incorrectly.
- Question
- jira-service-desk
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JIRA v7.13.0, JSD v3.16, AUI v7.9.9 I need to perform form validation using Javascript. Let's just say that doing it using workflow validators is not an option for me. According to https://do...
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...ollowing error: Name: queues - Status: 500 - Type: xhr - Initiator: batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&hea…-not-opted-out=true&richediton=true&a...
- Question
- jira
- jira-service-desk
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Hi, I have a terrible problem. we have working Hours calendar(8-16). Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues ...
- Question
- jira-service-desk
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Jira Software 7.13.1 JIRA Service Desk 3.16.1 Problem: When creating a new JSD proyect error "hmm... we couldn't create your project due to an unknown error" appears. Log details: Uncau...
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I created a service desk project with a kanban board so it would be easier to see the requests coming in. I have multiple issues types, in which each issue type should have specific fields (...
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