Swimlanes are not shown for the JQL

[Ravi Manik]

I want to create a swimlane in my software development project which has tasks from a service desk project based on a JQL query. I followed the standard process described in the documentation and added a swimlane with a JQL. But I can't see any swimlane for that.

Am I missing something here? Could anyone guide me here?

[Nic Brough -Adaptavist- · Accepted solution]

I think you might be misunderstanding what swimlanes do.  It sounds like you are expecting a swimlane to add issues to an existing board.  They do not.  Swimlanes group issues that are included in the board, they can't add things to the board.

If you want to create a swimlane that has tasks from project X, you need to do two things:

• Make sure the board filter includes "or project = X"
• Add a swimlane with "project = X"

From your question, my instincts say you have only done point 2, and have not done point 1.

[Ravi Manik]

Thanks for the reply.

Yes, I wanted to add issues to an existing board. Is there any way to add tasks to board from issues in the service desk.

[Nic Brough -Adaptavist-]

Amend the board filter so that it includes the issues you want to see on the board.