We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?
Any Update?
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Hi Susan,We have already checked.There are no any failure Log.For your information, We are using Gmail Mail server for IMAP setting.Regards,Parth
Hi Susan,
We have already checked.
There are no any failure Log.
For your information, We are using Gmail Mail server for IMAP setting.
Regards,
Parth
Do you have any automation on Issues created? Are they failing?
No, We are not using any Automation.
Hi Parth,
Did you look at the Email Log
Applications --> Email Requests --> View Log. IF there are any Failures they will be in there.
Cheers
Susan
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