users ....@connect.atlassian.com (+license) for each integration - is it normal?

[Paul Étienne]

Hello, 

I could see a lot of technical users for each integration with a license for Jira Service Desk:

com.okapya.jira.checklist@connect.atlassian.com

io.toolsplus.atlassian.connect.jira.intercom@connect.atlassian.com

com.invisionapp.integration.jira@connect.atlassian.com

jira-workplace-integration@connect.atlassian.com

com.innovalog.jmwe.jira-misc-workflow-extensions@connect.atlassian.com

com.atlassian.servicedesk.embedded@connect.atlassian.com

com.atlassian.jira.spreadsheets@connect.atlassian.com

jira-slack-integration@connect.atlassian.com

jiraslackintegration@connect.atlassian.com

stspg-jira-ops@connect.atlassian.com

jira-trello-integration@connect.atlassian.com

Do you know if we need to have a Jira Service Desk license for them? 

Best Regards,
Paul

[Manon Soubies-Camy · Accepted solution]

Hello @Paul Étienne and welcome to Community!

Add-on users are not counted towards the license because they are required for the add-on to work. You don't need to budget any license for them.

Hope this helps!

- Manon

[Paul Étienne]

Thank you @Manon Soubies-Camy ;)