Custom issue IDs for JSD

[Jeff Mooallem]

Our Jira Service Desk has multiple customer organizations.

Is it possible to have the JSD issues get a custom issue ID that includes the customer organization?  So an issue from customer ABC has the ID "ABC-12" and one from customer XYZ has the ID "XYZ-13", etc.  This would make it easy to spot issues by customers when looking at a list.

Thanks

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Jeff,

The issue ID is not something that can be modified, it's pretty fundamental to all of Jira.  Why not try adding a label to the issues.  You could use your automation to automatically label issues based on a domain email address I believe.

Cheers,

Susan

[Jeff Mooallem]

I suspected as much.  Thanks for your answer