Jira Service Desk Fulltext search in issues

[Patrik Tesar]

Hello,

I would like to have a search text, where all team member could search incidents (even closed). It is for us crucial, to filter out / or group duplicates or build up knowledge base.

Thank you

Patrik

[Angélica Luz]

Hi Patrik,

Thank you for reaching out to Atlassian Community!
I'm not sure if I understood correctly, but agents can use the search box on Issues and filters > Search issues and add keywords to filter issues on any status. It's necessary to use the basic mode.
If it's not this type of search, can you please give us more details of where you need this search? If possible, send us a screenshot of some example.

Regards,
Angélica

[Patrik Tesar]

Sorry, but I can not find that :( I have only Queues and in Queues you can not search

 

[Angélica Luz]

You need to go to the main page to find the menu. Please, click on the Jira logo on the top left side > Issues and Filters > Search issues.

You can find more details on the documentation below:
- Searching for issues

[Patrik Tesar]

Oh! Great! Thx