Community resources
Community resources
Community resources
Jira Service Management
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Hello, altough I have correctly set the JSD project name, feedback email sent to customers (i.e. when a ticket is created) still show the default project name: "Primo progetto Service Desk". I see ...
1,158 views 6 0 Deleted user February 11, 2019 -
Hi. I'm using JSD cloud and I'm new to setting it up. When an issue is raised by customer and the support agent replies, is it possible to have the agent's comment to appear in the email to...
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Olá! Estou tentando configurar a abertura de chamados via e-mail entretanto o erro abaixo e exibido. Já validei as credenciais e configurações de e-mail em outro cliente. Infelizmente o Jir...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Hi :) My company is just getting started with Jira Service Desk. We would like to customize the text and link on the confirmation page on a project - after raising a ticket as an anonymous c...
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Hello Community, Is there a way to edit these quick links in the Customer section of Service Desk? We have noticed that the query is skewed because it uses: reporter in orga...
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I have a custom field which is a drop-down and displays 4 options to select for the user. I would like to add a 5th drop down but can't seem to figure out how to edit that field. It appea...
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Hi. I have to create monthly reports of time consumed on tickets per organization. Is there any plan for improving the reports view/functionality? To be hones it is lacking plenty of important things...
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Hello, I need to migrate hundreds of customers from another help desk system. I would prefer to avoid telling them to re-register on the new Jira Service Desk portal. I have learned that I can ...
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We need to provide read-only access some Jira Core users in a project that allows anyone with Service Desk portal to create tickets. The plan looks great up to that point #7 https://confluence.atlas...
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Hi Folks Is there a way to disable/hide the Comment and Remaining Estimate on a Transition screen? I cant figure out a way to disable them from the screen. Thanks
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What happens to existing forms when upgrade from ProForma Lite to ProForma? We are evaluating between ProForma Lite vs ProForma and would like to know the process of upgrading to the paid version if...
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If you deal with systems integrations at all (sending HR data to Payroll, Benefit Providers, or to another internal system), you may know the pain of integration errors and failures. We've all had th...
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We are fully implementing Jira Service Desk but still working along with our IT Consultants in which they have their own ticketing system. When an e-mail is sent to JSD, it also creates a ticket on ...
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I am an administrator for project and siteadmin with atlasssian site, Following documentation to change transitions using bulk edit indicates I don't have permission to change transition. Is there an...
- Question
- jira-service-desk
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Hi folks. We create issues from emails and once we reply to client our issue is closed/resolved. we track assignee/reviewer and time spent which is easy However if client responds after...
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We have our jira service desk set up to pull emails from gmail and create tickets for them. Looking at logs today, we have no signs of activity since January 24th, 2019. Running a test (Applications/...
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We recently received approval and purchased a license for Jira at my company. Currently we are still running the evaluation version but the boss wants to upgrade to the full version (with license) in...
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I have a license for 3 agents, and I created those 3 agents. Now I want that if someone from my company, sends an email to a specific address (domain is in whitelist), a ticket will be created. But...
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I am currently attempting to use the advanced search feature to create a filter for users in different offices. If possible I would like to pull this data from our active directory but am having diff...
- Question
- active-directory
- jira-service-desk
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I'm trying to create an automation rule that links a newly created ticket with similar tickets based on a JQL condition. So for a newly created ticket, if the company id equals the compan...
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I'm currently trying to integrate our old system Mantishub into jira, but it's not possible. Even the backup file Mantis does not contain entitis.xml ! so we can't have all our data with attachments ...
- Question
- jira-service-desk
- import
- mantis
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We are using the Cloud version of Jira service desk. It seems Jira Service desk is not sending any email notification to the customer who is logging the Service desk issue. We would expect an ...
- Question
- cloud
- jira-service-desk
- jira-software
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I added a new organization for a client and added clients to that organization. I was under the impression that they would get an email welcoming them and to create a log in for the service desk. The...
- Question
- jira-service-desk
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Hi Team, We have a couple of people that we have added as customers of the JIRA ServiceDesk. They have access and everything was workign fine untill we added a some of them also as Confluen...
- Question
- cloud
- jira-service-desk
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Hello, I would like setting a mandatory comment when customer feedback is negative (one or two stars). Thank you.
- Question
- jira-service-desk
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