Community resources
Community resources
Community resources
Jira Service Management
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UPDATE: There is currently no resolution for this issue right now. Please see the accepted answer below for details. ---------------------------------------------------------------------------------...
4,056 views 12 3 Deleted user March 5, 2019 -
A user has set up an Overview Dashboard which shows all tickets for several projects. The problem is when a ticket gets changed to a status of " Waiting for Customer", those tickets disappear f...
- Question
- jira-service-desk
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Dears, We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are currently identified as agents...
- Question
- jira-service-desk
- licence
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After upgrading from Jira 7.X to Jira 8.0.1 and Jira Desk Server to 4.0.0 I receive messages from my support's email address in loop. I've look to my plugin management and I discovered that "JIRA Se...
- Question
- jira-service-desk
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Hi, I would like to create an issue type which automatically creates sub-tasks and assigns them to different people. Is this possible?
- Question
- automation
- jira-service-desk
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Hi, I want to assign different SLAs to different groups (e.g. A customers-> First Response of 1h, B customers of 6h, C customers 24h) of customers. I know that this can be solved by adding users ...
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After the upgrade of Jira Service desk from 3.8.1 to 3.15.3, the display of SLA times has been changed from Days / hours to time. How can I get the display back to days / hours? After upgrade: ...
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DB: Azure Postgresql 9.6 JIRA Version: JIRA Software 7.12.3 , JIRA Core 7.12.3, JIRA Service Desk 3.15.3 Seems its all related to workflow, can i request for the community to help. &n...
- Question
- jira-core
- jira-service-desk
- jira-software
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Someone added by mistakes team members as customers without organization. I don't have any options to delete them. How do I remove customers without organizations?
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Hello I did a merge from develop to a branch I want to return this commit Can you guide? Thankful
- Question
- jira-service-desk
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I am using the JIRA service desk cloud now, can I change the notification email sender to our mailbox such as support@ourdomain.com instead of jira@ourdomain.atlassian.net? if it possible, how ...
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Hi, I would like to find a way to identify which Request Type Group the ticket is created from so that I can preset a custom field value using groovy script. However I do not see the Request...
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...losed" and send email. 4. Re-open an issue if status = "Resolved" and comment is public. While the issue is in Resolved status if the customer replies it will transition it to "Waiting for S...
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I am trying to create some dashboards for SLA in Power BI by connecting to DB. I am able to connect to DB by using SQL Connector in Power BI Desktop. Did any body achieve this?
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Does anyone else who purchased Jira feel misled as to what this product can do out of the box with out spending another $3000 for add-on's. Templates and Creating an issue to make other preset ...
- Question
- jira
- jira-server
- jira-service-desk
- server
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We launched a service desk project for our company. We have a set of request types for creating and editing user accounts. Sometimes the information entered is sensitive and we don't want all of our ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Es posible que se notifique a mas de un cliente cuando se crea una incidencia?
- Question
- jira
- jira-service-desk
- new-to-jsm
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Components once created do they have to be configured meaning linked to anything else? or they get created so that when a user creates an issue adding "Components" it's a field in the quest, is a dro...
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Hello Community, I need your feedback on an idea that my superiors had to re-organize our JSD projects. Right now, our Service Desk projects are organized by teams where you can raise different req...
- Question
- jira-service-desk
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Hi Team, In my jira I'm using a Script runner so my requirement is I have a Transition button called "In Progress" for this transition i need to apply a post-function to update a group Picker...
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We are currently using Jira Service Desk Cloud. When our customers send in e-mails to our service desk we are setting the priority based on customer, and key information in the subject field. ...
- Question
- jira-service-desk
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Hi all, I use Jira in a Service Desk environment and I'm trying to replicate certain aspects of dedicated Service Desk software that I have used before in previous jobs. It's for exped...
- Question
- jira-service-desk
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After upgrade to JIRA Core 8.0, JIRA Service Desk 4.0 and Scriptrunner 5.4.49 all my behaviours aren't working. When I choose to map to a Request Type in JIRA Service Desk, it tells me that&nbs...
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After upgrading to JIRA Core 8.0 and JIRA Service Desk 4.0 the Customer portal is unable to show special characters like danish æøå. Is this a bug or how do I fix this?
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Hi. TL;DR - I've seen a similar question posted before where someone wanted to change the resolution of a bunch of already-resolved requests. The answer was: add "resolution" as a field, then c...
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