Can we have 2 sets of approvals in jira service desk?

[Sai Sampath Bharadwaj Garikipati]

Can we have 2 customer approval custom fields.

And the condition should be if only approvals are Yes from both custom fields then it should be assigned to a user.

Can we do this please suggest.

Thanks,

Sai. 

[Ravi Sagar _Sparxsys_]

Hi @Sai Sampath Bharadwaj Garikipati 

Try this.

1. Add both the fields on the view screen

2. Use 2 transitions with transition screens for each field

3. Only display the transition when the condition is true like previous field is filled and the user doing the transition is the right user or part of the approver group.

4. When approval is given, add a post function to update their name in a field so that you can track who gave the approval and ofcourse update the custom field as well.

5. For the last approval, again use a post function and check for both the custom field values.

You will need to use Jira Misc Workflow Extension or ScriptRunner for Jira for this.

Ravi

[Susan Hauth _Jira Queen_]

Hi,

I think you will need to put 2 approval workflow steps in order to accommodate because your list of approvers is different. 

Hope that helps

Susan

[Victor Mutambuki]

Sai,

You can configure one approval step and specify if the approval step requires more than one approver.

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.html

Victor

[Sai Sampath Bharadwaj Garikipati]

Thanks Victor,

I am looking for something different. I know that we can have one approval step.

But I am just curious if this condition can be configured.

Approval 1: custom field if yes.

Approval 2: custom field if yes.

If both are YES then it should be assigned to a user.

Can this be possible.

[Sai Sampath Bharadwaj Garikipati]

Both custom fields are from different set of users so we can't use the user names for the approvals in the same custom field.