Jira Service Management

Hi,  We are looking at using JIRA Service Desk to create an IT Change Management workflow so was interested to know if we can link a change request to tickets in both JIRA Service Desk and JIRA...

• Question
• jira-service-desk
• jira-software

Hi Everyone, I am setting up my JSD with different organizations to separate my Clients and limit each's visibility to only their company's tickets. As I am creating 'test' customers to test invite...

• Question
• cloud
• confluence
• jira-service-desk

Can someone suggest how I can use "deleteObjectAttributeBean()" in groovy scripting in order to update/delete an insight object attribute value to null?

• Question
• addon-com.riadalabs.jira.plugins.insight
• jira-service-desk
• jira-service-desk-server
• server

Hello! As you can see below, my parent group does include my subgroups but the users' list is empty. The Nested Groups feature is activated in the directory settings. Anyone already experienced this...

• Question
• jira-service-desk
• jira-service-desk-server

My company has roughly 25,000 employees, and we are looking at JIRA Service Desk as a possible solution for internal incidents, requests, and customer ticketing solution etc.   We understan...

• Question
• agent
• enterprise
• jira-service-desk

How do I automate support emails from non-registered customers?  I.e. a customer emails our support team which is directed to JIRA Service Desk. How can I automate it to go into a certain queue...

• Question
• jira-service-desk
• jira-software

Hi, Is it somehow possible to send an email from Jira Service Desk (Cloud) to an email address of a person that is not listed as customer in Jira? (That is, may be mentioned in the description in an...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi JIRA Community, I have an easy SLA configured called "Time to resolution".  It doesn't seem to end consistently though.  The SLA is configured as:   However, it doesn't stop ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Everybody, I currently run a service desk that has a large number of portals: we support about 50 external customers, plus internal support. What I am wondering is what would be the best way for ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm trying to create an automation that will assign emails received from aliases to my SD queues. I followed the instructions provided here. Yet when I create the automation, I have 2 problems: I ...

• Question
• jira-service-desk

Unfortunately it does not seem like this user has sufficient privileges. For example when they call the method  https://dev-jira.seacom.mu/rest/servicedeskapi/organization/{OrganizationId}/&nbs...

• Question
• jira-service-desk

Hello Support, In Quiddity system when a customer feedback is received, the email is forwarded to Quiddity JIRA Support, JIRA Supports, then creates a feedback. This flow is fine. But when the user...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi.   So I read what I could find to understand the difference between the two. I know that Requests are what the customers raise, and Issues are what the support agents deal with. However, ...

• Question
• cloud
• issue-type
• jira-service-desk
• request-type

Dear Jira team,   We need your help to solve an outgoing email setting issue.   We have configured jira@paasoo.com for outgoing email on Jira core, and it works quite well.   Now...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a customer that has several people creating tickets for their company. They would like to see all of the tickets raised for that company, but currently they are unable to do so. Is there any...

• Question
• jira-service-desk

When setting up an email address for incoming Service Desk requests via Secure IMAP, any replies via the email will continue to send repeat email every minute

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm looking to automatically update the Summary field with the value of the Request Type Group the issue is in + the Request Type. I've got the second part, but I'm not sure how to get the group info.

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

i have been asked as a scrum master to automate the release process in our Jira board. is this even possible? if yes how do i do it?

• Question
• jira-service-desk
• jira-service-desk-server
• server

hello team i would like to excute this jql : request-channel-type = email but i found only to option for the issue type channel : portal / jira .   Why i do not find email as a request ...

• Question
• jira-service-desk

We use Jira Service Desk to allow our users to open tickets with our office.  Lately we've had a few tickets become inaccessible in our system.  When trying to open the ticket we get the fo...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

hello team customer can create issue from customer portal but they cant view it in my requests .   What's the problem ,   Thank you   Regards  

• Question
• jira-service-desk

I am trying to setup a KB to deflect tickets from coming into Jira Service Desk that are basic troubleshoot articles that will deflect some minor tickets. I see that techs have the options to create ...

• Question
• jira-service-desk

Jira Service Desk (Server version) notifications are not sent to customers, at all.  I have Jira Service Desk and Jira Software.  When a Service Desk request is made via the portal, the onl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

As figure displayed. Regards, Eric Cheng

• Question
• addon-com.codebarrel.addons.automation
• elements-connect
• jira
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

So Smart Query works great if the values are all one word...like PEGASUS OPEN.  But one project has the status TO DO.  When I enter any variation of PEGASUS TO DO, it finds the project PEGA...

• Question
• jira-service-desk