Community resources
Community resources
Community resources
Jira Service Management
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Unfortunately it does not seem like this user has sufficient privileges. For example when they call the method https://dev-jira.seacom.mu/rest/servicedeskapi/organization/{OrganizationId}/&nbs...
- Question
- jira-service-desk
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Hello Support, In Quiddity system when a customer feedback is received, the email is forwarded to Quiddity JIRA Support, JIRA Supports, then creates a feedback. This flow is fine. But when the user...
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Hi. So I read what I could find to understand the difference between the two. I know that Requests are what the customers raise, and Issues are what the support agents deal with. However, ...
- Question
- cloud
- issue-type
- jira-service-desk
- request-type
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Dear Jira team, We need your help to solve an outgoing email setting issue. We have configured jira@paasoo.com for outgoing email on Jira core, and it works quite well. Now...
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I have a customer that has several people creating tickets for their company. They would like to see all of the tickets raised for that company, but currently they are unable to do so. Is there any...
- Question
- jira-service-desk
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When setting up an email address for incoming Service Desk requests via Secure IMAP, any replies via the email will continue to send repeat email every minute
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I'm looking to automatically update the Summary field with the value of the Request Type Group the issue is in + the Request Type. I've got the second part, but I'm not sure how to get the group info.
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i have been asked as a scrum master to automate the release process in our Jira board. is this even possible? if yes how do i do it?
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hello team i would like to excute this jql : request-channel-type = email but i found only to option for the issue type channel : portal / jira . Why i do not find email as a request ...
- Question
- jira-service-desk
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We use Jira Service Desk to allow our users to open tickets with our office. Lately we've had a few tickets become inaccessible in our system. When trying to open the ticket we get the fo...
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Customer is able to create issue from customer portal but he is unable to view those created request
hello team customer can create issue from customer portal but they cant view it in my requests . What's the problem , Thank you Regards
- Question
- jira-service-desk
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I am trying to setup a KB to deflect tickets from coming into Jira Service Desk that are basic troubleshoot articles that will deflect some minor tickets. I see that techs have the options to create ...
- Question
- jira-service-desk
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Jira Service Desk (Server version) notifications are not sent to customers, at all. I have Jira Service Desk and Jira Software. When a Service Desk request is made via the portal, the onl...
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As figure displayed. Regards, Eric Cheng
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So Smart Query works great if the values are all one word...like PEGASUS OPEN. But one project has the status TO DO. When I enter any variation of PEGASUS TO DO, it finds the project PEGA...
- Question
- jira-service-desk
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Hello team I saw in documentation thar before performing the indexing. i need to do actions bellow : a. Index recovery snapshot. b. Database backup I do not underst...
- Question
- jira-service-desk
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I set up a Custom Field for Department and I am not able to report on the fields in the Report Screen for Jira Service Desk Reports. I am able to see this field entry listed in the...
355 views 1 0 Deleted user March 25, 2019 -
In Service Desk Cloud, is there a way to give 'portal only customers' different levels of access? For example: 1. view only access 2. create and view We have a client who would like to restr...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Is it possible to trigger a survey for a user after they have submitted a certain amount of tickets under a specific project code? For example, if user A submits 4 tickets to Project ABC, can they wi...
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i downloaded the jar file but how to use it as i just saved in my java folder https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html Want to remove inva...
- Question
- jira-service-desk
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I have set up a new service desk (Cloud). I also use the email address from Jira. When I send an email from another email address(like a new customer will do), I don't get any people as part...
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I migrated my backup xml file from H2 to postgresql ,out of 4 projects in my account 1 is ok but 3 are showing the error "no issues were found on match your criteria" its empty May other field...
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Dear All, In a workflow, I need to pass a status only if one user from 4 groups have "validate" (on clicking to "Validate" button by example). One each group, there are multiple users, but only one...
- Question
- jira-service-desk
- validator
- workflow
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Hi, I can use below method to set new value for an attribute (as instruction from Insight document site) public MutableObjectAttributeBean createObjectAttributeBeanForObject(ObjectBean&n...
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We are utilizing internal database,H2 for our Jira which has started causing issues, so we need to migrate the database to other database ,we prefered to use Sql Server 2016 . On the Jir...
- Question
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |