Community resources
Community resources
Community resources
Jira Service Management
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Good day, Can someone assist me as I have noticed that Emails not creating requests/issues in Service Desk I have sent test emails and mine are creating requests/issues in the service desk b...
- Question
- jira-service-desk
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Hello, we have Jira Service Desk hosted in our server. And we would like to use our custom language, which is not included in supported languages list. We have translated ourselves topics, issues an...
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We have a Production Support service desk that serves multiple products with each product having a status page in each region. (EU, APAC, etc). Is this something that is currently possible or being ...
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Hi, We have customer raised requests where we make internal comments. We would prefer the default to be internal comments, and then if it's something we are communicating to the customer we ca...
- Question
- jira-service-desk
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Hello, I'm currently evaluating Service Desk tool to become a base for our CS process. Our company operates in few business and has several websites with separate support contact but one support tea...
- Question
- jira-service-desk
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Update: Our AMA with @Serhat Can is complete! Thank you everyone for taking the time to write your questions and participate, you are the folks that make the community enriching and fun! If...
- Question
- opsgenie
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I am getting an error on my JIRA SD Customer portal which is only happening to one specific user. Not sure what could be causing this and if its a bug on JIRA side or on my config
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We have our requests set up so that an agent taking ownership of a request can select the "assign to me" link. However, there are times when agents forget to assign the tickets to themselves, o...
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Hi, I need a field with a combo button but this option should be customized just for this request. For instance: Request 1: I need an invitation to an office Combo1: -Office 1 -Of...
- Question
- jira-service-desk
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I am using Jira Service Desk, We do have SSO via Azure AD setup. For licensing purposes I would to limit users to being customers of my service desk. What is the best method to either A: Onb...
- Question
- cloud
- jira-service-desk
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I have set up 2 SLA's, that are contradicting at a certain point. I am trying to fix it, but doesn't work, hope someone can help me out. Our Goal: We want to track our first response to cu...
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Hi Community! I have created a project in service desk and have mapped those request in Technology and Data. But now when I am looking for Linked issues in report donwloaded in Googlespreadsheets I a...
- Question
- jira-service-desk
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Hello, I stated a JSD project to get to know JIRA. Having learned enough to get going I decided to create a new JSD instance and recreate the good bits from my first one and therefore not have have ...
- Question
- jira-service-desk
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Hi! One of our teams is handling data processing from other customers. They would like the customers, when creating issues on service desk, to attach one or more files containing the data and includ...
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hello, I have a custom field for line management approval, in this custom field i have certain people that must be chosen for certain type of tickets, in this field my customers can not find...
- Question
- jira-service-desk
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Hello. I'm setting up a new service desk on my company. We have some other help desk software but I'm trying to "sell" the management to use JIRA Service Desk. The main use we need for the service...
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After upgrading JIRA the Status Changed from "In Process" to "expires in 90 days" We would like to leave the status as "In Process" ...
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Hi, I am following this KB : https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html To create a new URL for Customer Portal i...
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Hi, I'm using the atlasssion-python-api library to interact with the Service Desk API. While I manage to collect queues, poll issues within queues: - get_my_customer_requests() doesn...
- Question
- jira-service-desk
- rest-api
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I have checked the logs using the tools in Jira but there are no suggestions as to why this is happening. The customer account has to log out and login again to get Jira working again. If I ...
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Hey there! I am using the add-on "Automation for Jira" on Cloud. In my service desk, there are two custom number fields, in which our agents note their travel and "labour time" for this issu...
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How to auto-assign tickets in jira and how to bypass add participants in a ticket.
- Question
- jira
- jira-service-desk
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Hello, I have some web pages giving some informations related to our product. I would like to allow the users to access them from JIRA service desk portal. How can I proceed? Thank you. Best ...
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As an analysis department, we need this feature. For example, we make some reviews about our analysis documents on confluence. During review sessions, we want to edit them and also simultaneously we ...
- Question
- cloud
- jira-service-desk
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Hi guys, i have a few request type been developed in my development jira service desk and i want to promote it to my production jira. my question are: 1. Is there any simple way to promote it withou...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 6 | |
| 5 |
| Subject | Author | Posted |
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| 9m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |