Jira Service Management

When looking at reporting our article effectiveness always says 0.  In Atlassian documentation it states Article Effectiveness "Compares  knowledge base article  viewers wit...

• Question
• jira-service-desk
• server

Hi,   When I created gadgets, the customer request type is not available as a selection.  When I look at the field in Service Desk it says its locked and generated by Jira.  I wa...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hey community, is it possible to configure that customers from the same organization can change the status / transition of an impediment in the customer portal which was created by another customer ...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Trying to find a simple way to archive closed/completed projects so they do not show on the project list and clutter it up. I also need to be able to pull stats from them and have them show on report...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can Project Widget be customized to include more fields?

• Question
• jira-service-desk

I'm currently trialling the Cloud version of Service Desk and I'm having issues with emails received into the system not creating tickets.  Under Jira Settings > Email Requests, the email ad...

• Question
• jira-service-desk

I have a project in Service Desk which is shared with many users from a single customer. When they create issues, they can see their own issues, but they cannot see all of the issues for their entire...

• Question
• jira-service-desk

I'm trying to change some of the request types after setting up a service desk and I can't seem to find the settings in the side bar. I'm using this link for clues https://confluence.atlassian.com/...

• Question
• jira-service-desk

I have a number of calls that are automatically generated from another system. They all have a summary title of "EFN 19R0" and then a final number depending on the event If I search for summary ~ EF...

• Question
• jira-core
• jira-service-desk

Hi everyone,   I have a service desk report for one of our service Desks in Jira that is supposed to display issues created per system but it does not appear to be showing all issues created p...

• Question
• cloud
• field
• jira-service-desk
• jira-service-desk-cloud
• report

Hi Community, Shouldn´t JIRA be able to send an "issue comment" notification to people which are listed at "Request participants", even if the comment was an internal comment? I have the following ...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

I'm receiving an error on Service Desk (Server) where I have a misconfigured field in a Request Type on my Portal. I found the Request Type in question, corrected the field, but it still states I hav...

• Question
• jira-service-desk
• jira-service-desk-server

Hi everybody, is it possible to enlarge the Description field for a Request Type in the Customer Portal? We are using the Cloud Version of Jira Service Desk. I am new to Jira, so please forgive me...

• Question
• cloud
• jira-service-desk

In this doc from Atlassian from 2017 it says custom webhook body is available in JSD 4.1   https://developer.atlassian.com/server/jira/platform/jira-service-desk-webhooks   From Jira S...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good day. There is a problem on the Sevice Desk server. When customers come to the site they constantly refresh the page, as if they are constantly pressing F5. This problem is observed on all PCs o...

• Question
• jira-service-desk

Our company currently using JSD Server and planning to move to Cloud. As we considering thou, I would like to ask if it is possible for me to customize in JSD Cloud so after user submit a ticket, ins...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• redirect

As an Admin in Jira Service Desk I want to provide a few users the rights to use the ICT Servicedesk Object Scheme. Which minimal rights should I provide them so the can use the ICT Servicedesk ...

• Question
• authority
• jira
• jira-server
• jira-service-desk
• server

What is the simplest way to disable to new account signup notification without touching code like the below?   https://community.atlassian.com/t5/Answers-Developer-Questions/Disable-signup-not...

• Question
• jira-service-desk

Create repository An unexpected error has occurred Unable to read cipher data for 0   2019-04-03 10:11:16,159 INFO [http-nio-8085-exec-7] [AccessLogFilter] s.negi POST http://localhost:8085/...

• Question
• bamboo
• bitbucket
• jira-service-desk

How can I stop a user from reassigning a ticket to another user?  This includes when a user creates a ticket and then assigns it to themselves which bypasses our review process.

• Question
• jira-service-desk

We use Jira Cloud I have set up a Custom Field User Picker (single user) and no users appear in the field when I add it to a service desk issue type in the customer portal and view it as a unlicense...

• Question
• custom-field
• jira-service-desk
• user

How do i clone a service desk project on Jira service desk? is it possible to make changes to the cloned project? also is it possible to do it without an extension?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

  I am trying to either edit or remove a series in a custom report. When I press edit on the report itself it works as it should but when I go to edit a series in the report it will not le...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, The organization with which my current board is associated is likely to discontinue their paid version of Trello in the near future. I would like to convert back "down" to the free version be...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

Right now I have email being forwarded to the service desk email from my gmail support email address.   If I wanted to have the auto-reply email from the service desk have the support email...

• Question
• jira-service-desk