Community resources
Community resources
Jira Service Management
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Hello, This morning JIRA strated acting up, and all queues for me and my collegue are blank, not showing any info. I've tried restarting, clearing cache, logging in on a different browser e...
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I am currently configuring a Mail server for a client and I keep on getting: My configuration are as follows: I had tried the other steps and recommendations from other threads with no luck. ...
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After upgrading Jira to the latest version Jira Core (8.1.0) , Jira Service Desk (4.1.0) we found that we can't delete issues. When accepting the delete action it shows an eeror message with an ecept...
- Question
- jira-service-desk
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I can get an alert successfully created with this PS scriptlet: [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 $body = @{ "priority"="P1"; ...
- Question
- opsgenie
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I may be phrasing this incorrectly, so bear with me. I need to create a single form for my customer to use. When this form is submitted, the request should ideally create 4-6 tickets, based ...
- Question
- jira-service-desk
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Hi, I currently have 4.2.12 Server version for Extension for Jira Service Desk. I am planning on upgrading to their newest version, 6.6.0-J7. Will I lose any of my configuration...
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After upgrading Jira Service Desk to version 8.0.2 I lost the ability access JSD through my custom URL. I now have access on the local host (i.e. https://localhost:port#) Can someone share s...
- Question
- jira-service-desk
- upgrade
- url
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We have "JIRA Service Desk 3.5.0" version and JIRA core 7.3.6 . While upgrading on linux manually we are receiving below error , [root@ip-172-26-1-151 jweb]# ./atlassian-jira-core-8.1...
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We've set up a new Jira Service Desk project on our Jira Cloud account and it's pretty much out-of-the-box settings as far as workflow is concerned. We're seeing that when a ticket status changes, it...
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I'm testing out Jira Service Desk and have made a lot of progress in importing my old data. I've even successfully imported all of my old work log entries as comments on the issues. One thing I'd lik...
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Hello, I wanted to test service desk and eventually if it's ok pay for it but, each time we look at the documentation, there is a lot of link that point to jira documentation and not service desk do...
444 views 5 0 Deleted user May 15, 2019 -
Hey y'all! My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you ...
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Hello, I’d like to know if anyone was able to integrate OpsGenie with the last version of Splunk (7.2.*). We use Splunk 7.2.5 and Splunk Enterprise Security 5.2.2 and we’d like to a...
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Hi Team, We receive tickets from our many customers, but the automatons are running differently for different customers (not uniform) Please have a look at the below scenarios: &nb...
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Hi We would like to export SLA fields to Excel. All the past posts I've searched imply that service desk doesn't do this but they are not recent. Is it still the case that basic Jira Service Desk d...
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Hello, we use the app "Similiar Issue Finder". If I create a new Request on the Help Center the app show me similar requests. But it should only works on the Service Desk. Our customer c...
- Question
- jira-service-desk
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In my organisation i'm the only JSD agent because i'm the only Support Engineer. My colleagues of Development and Sales are working with Jira Software. When i'm busy or absent my colleagues are...
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Is there a way, script or addon, that shows in which queue's the ticket is visible?
- Question
- jira-service-desk
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Can somebody help me by providing a en_US translation package for the Service desk or way to extract the translation keys? We want to translate the service desk in Bulgarian language by using the en...
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Can you help us the SQL query- we need to find out the the list of active users who are effectively using Jira software and Jira service desk application. We are currently using unlimited...
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Is there a way for displaying an overview about all started timers in open issues? Where I can turn the timer ON/OFF? Thank you.
- Question
- jira-service-desk
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how to see and find old and new tickets in Jira servicedesk
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I had Jira core and Jira Service Desk installed as an evaluation license, After it got expired.. I have bought JIRA SD starter license and applied.. (do not need JIRA core). I was able to create tick...
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Hola, necesito automatizar las respuestas al momento de recibir un ticket
- Question
- jira-service-desk
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I wonder if it's possible to change the view for the agents where it says SLAs I want to change from "Time to first response" to "Time to Second Response" Or even better, can I in some way ...
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