Community resources
Community resources
Community resources
Jira Service Management
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Hi, We have set, for our SLAs, a timetable that goes from 9:00h to 19:00h from Monday to Thursday and from 8:00 to 15:00h on Fridays (this is our work time in Winter). However, during summer, our w...
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Is it possible to produce reports (filters, etc.) containing all issues created by members of an Organization, including 'private requests'? As far as I'm aware, you can report based on Organi...
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Hi. When I connect an email request and send an email, the mail is automatically deleted from the mail, and no artifacts are generated from Jira service desk. We have not changed any settings. I d...
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Hi, Currently, we have 2 projects in our Jira sd when I open customer portal it founds that anyone can access both projects under that SITE section. I want to restrict some user from the globle...
- Question
- jira-service-desk
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Hi All, As we have a different customer we decided to provide support them separately. So I want to create a separate project for them and respective customer portal too. I...
- Question
- jira-service-desk
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I'm currently creating a KB in Confluence to link through to the customer portal. A lot of the content has images as well. I'm center aligning them within Confluence but when it gets dragged through ...
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I would like to change "what can i help you with?" to something else, but I am not finding the option. Has anyone been able to change this??
- Question
- jira-service-desk
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I understand that the Queue settings are global and seen by everyone. But if I'm viewing a queue and then manually change the sorting on the columns (without going into the Edit Queue screen) does th...
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Whenever a workflow changes the status of a ticket, it shows that I did it on all email notifications sent out giving people the false accusation that I touched the ticket in someway. I am using th...
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Hi, I wanted to have an service desk portal that users can log issues to through mail. I do not intend on users having a login credential to JIRA platform, rather I want the Ticket number to b...
- Question
- jira-service-desk
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Hi, We have just implemented Jira Service Desk for our company JIRA, but I need some help when it comes to setup the email requests in a service desk project. Basically the button 'Add an em...
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...hen I Import my Wildcard Certificate for the public IP and Domain of the Company I do not get it to work properly. We are using a Sophos UTM 9.6 where all the traffic has to pass through....
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I created an account and have linked it to a project. When I go into that project and create a new task, the account field drop down does not show this new account.
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Join us for an overview of Opsgenie and to learn how our modern incident management solution improves how quickl...
- Article
- opsgenie
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Hi, We would like to restrict access to knowledgebase articles for certain organisations on Jira Service Desk. (So that the full knowledgebase is not visible to certain customers, rather than just ...
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We want to create a ticket via the general button "Create". This will also be created but it will not be assigned correctly to the author. If I select the author in the customer portal under ...
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I have created a filter which has many labels, but i need to created a dashboard for that filter with limited labels(as per the wish). Please help me out.
- Question
- jira-service-desk
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How should I go about adding an existing customer to an organization? It appears the previous way to do this no longer works, as you no longer see an option to send or not send an email invitation to...
- Question
- jira-service-desk
- organization
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Setup three Service Request Issue Types and/or Service Request Workflows that work in concert with t
How do I Setup three Service Request Issue Types and/or Service Request Workflows that work in concert with the three inbound emails to ensure that we is able to differentiate issues by the three pro...
- Question
- jira-service-desk
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Is there a way to allow customers to click the "View Request" link in a reply to their issue and have it show the issue history without requiring a login? It is pretty awkward to allow anonymous user...
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Looking to automatically set the due date for a service desk issue based on the severity. Is that possible?
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Hi, we are new to Jira Service Desk. When a ticket is submitted the last screen that shows it has been submitted doesn't have a "close" or "X" to close down the last window. What the user...
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Does anyone know of a way to remove the ability to "share" a request in the Service Desk portal? (turning off globally for all portals is fine, too).
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Is there an up-to-date version of https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html that specifically details the recommended amount of server resources you shoul...
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We seem to have this issue on and off, and Atlassian does not seem to be able to resolve the issue. Basically, we add a file to a service desk ticket. Client receives an email, but when they click on...
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