Jira Service Management

It appears that adding attachments to our Jira Cloud project are broken globally. Anyone else seeing this?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk.  I am trying to understand what Jira fields I can map the Remedy fields to.    For...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• remedy

Jira-SD/ if you copy the table and paste it into the attachment the picture is attached.. Is it possible to make a table attached? 

• Question
• jira-service-desk

We would like to automatically move an email request if the subject heading contains a certain word to another request type.  Example if the the subject has "Printer" then move to a Printer requ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...riendly': 'Yesterday 4:00 PM', 'epochMillis': 1568268057000}, 'buildChangeSet': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'isLicensedForUse': True, '_links': {'self': 'http://xxxxx.atlassian.net'}} 2. N...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• python

I am looking for a network monitoring solution to deploy on-premise. I can't work with Opsgenie because it's in the cloud and I work with very sensitieve data.  Data that is so sensitive that ...

• Question
• opsgenie

How do you do this? I don't see any documentation explaining the steps to accomplish this, but the tutorial videos state its easy to do without explaining how its done.

• Question
• jira-service-desk

Hi   I would like to add the description field to the ticket logging screen:   Currently, users are logging a service desk request, and typing the entire call into the Summary field...

• Question
• jira-service-desk

Hello,  The customer portal in Service Desk keeps getting a "Forbidden (403) error while loading this page. Jira Service Desk is not Licensed". Service Desk is currently licensed and when I go ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Can we define Escalation levels in JSD? And how?

• Question
• jira-service-desk

Hi, I integrated Service Desk with my custom email account. All works fine, except I do not know how can I change the email sender (from) to my custom email address. When I receive the email the se...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are a...

• Question
• jira-service-desk

Hi, i can't create a search or a queue with an order by organizations. I get the message " The 'Organizations' field does not support sorting." I also can't create a chart on the dashboard with...

• Question
• jira-service-desk

Can we do delegation in JIRA if no is there any way? please explain. For details related to my question: For example i have one approver for an issue or request. He/she is on vacation. Before goi...

• Question
• jira
• jira-service-desk

Hello. Our company used to work with Jira Service Desk Server version 3.12.20. We have 8 portals and 250+ request types. Basic language is Russian.  We had upgraded JSD to 4.1.0 version and ...

• Question
• customer-portal
• jira-service-desk
• language-ru
• search

Problems / Questions A service desk user logged into Confluence can not use the search in Confluence (the most important feature)? The search field is missing: Setup We have a confluence sp...

• Question
• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• server

I have been trying to set up a livesearch macro to search articles in the Jira service desk instead of the confluence knowledge base, as our jira service desk is more client friendly than the conflue...

• Question
• jira
• jira-service-desk

Hi I need to understand how SLA clock works - we actually have Global Support in different regions. Now, if I configure SLA for 9-5 Calendar hours for a specific region say North America - users in ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Los usuarios creados en Jira pueden tener diferentes perfiles (permisos) por ejemplo: usuario A tenga permisos para creación de tareas, modificación y eliminación de las mismas, usuario B solo tenga ...

• Question
• jira-service-desk

Hi,   We support corporate customers, and our end users will often copy a key stakeholder when reach out to us. It appears that if one of our users sends an email to our support email address,...

• Question
• jira-service-desk

Hello, Community, I have two Automation rules, one works one doesn't and they are quite similar. I don't know what I'm missing, and am open to any suggestions. The one that works is...   ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can you send all comments for an issue to a customer via email versus just the most recent comment?

• Question
• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• Question
• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• Question
• jira-service-desk

Hey folks!   So, I've been fighting with JIRA Service Desk for a while now and setting SLA's keeps surprising me all the time. Even when it comes to basics. I have quite normal SLA (Time to r...

• Question
• jira-service-desk
• jira-service-desk-server
• server