Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm having troubles in formatting the body of my e-mail I'm trying to send using Scriptrunner "Send custom e-mail" via post-function. I'm trying to get at least new lines but none of the ways wo...
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When adding comments to Service Desk requests, it's possible to set up "canned responses" which can include a small list of variables. Is there a way to include your own variables, or ...
- Question
- jira-service-desk
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When I created the Service Desk projects (few months ago) I was able to create new queues which display tickets with specific status and assigned on specific assignee. We have new employees now, I t...
- Question
- jira-service-desk
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Windows サーバーに Jira Service Desk をインストールした際、カスタマーポータルがブランクで何も表示されない場合のトラブルシューティング。 ※ こちらの記事は Jira Server の説明となり、Jira Cloud ではご利用いただけません。 原因 Jira は OS に設定されている文字コードをデフォルトの文字コードとして利用します。そのため、OS の文...
- Article
- jira-core
- jira-service-desk
- language-ja
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Hello, We have a system, based on SQL DB, where we have all the necessary data about our users. I need to get all the users whose manager is the Reporter (the person who created the ticket). I have ...
- Question
- jira-service-desk
- jira
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Is there a way for us to disable notifications for every status change? Thank you
1,717 views 3 0 Deleted user July 18, 2019- Question
- jira-service-desk
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Hi All, I want to install JIRA service desk 8.0 with MS SQL Server 2016 . Our team have database which store encrypted data based on private public key. May i know how we can install JIRA product in...
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When I configured the database to use postgresql the first time, it worked fine. However, it reverted back to h2 database for some reason. Then I used config.sh to configure the database to postgresq...
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We noticed just a couple of days ago we've been getting this kind of notification from our Jira Service Desk mailbox. Any idea where on settings we can get rid of it? Thanks &nbs...
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Hello - We recently set up Jira Service Desk, and added SQL server for the database portion. prior to adding SQL, we performed a backup on the JIRA Service Desk system. When completing the import of...
- Question
- jira-service-desk
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So I have service desk product access on my account. I want to be an agent in one service desk in our org, and so in that one I am in role Service Desk Team. But in a second service desk, I want to b...
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Hi, We'd like to know if there is a way to add a customer (reporter) while you are in ticket creation. I.e. the customer calling does not existing and the agent is currently filling out a tick...
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Hi everyone, I have configured my Jira instance to collate all the issues within our project portfolio into a capacity plan program I created in Big Hand. I am using the original estimate to estimat...
- Question
- jira
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Hi, Sometimes when we get requests which contains html (either signatures or forwarded mails containing html) it is shown broken. Sometimes so bad, I can not figure out what the request cont...
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Good Morning; I have several incidents linked between them, but I do not get that when I change the state defined as "mother" the other incidents, say "Daughters" are left with the same status as th...
- Question
- jira-service-desk
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Our customers are asking for the ability to filter by ticket priority. Is there any way to add this new filter to the customer portal view on JIRa Cloud?
- Question
- evaluator-resources
- jira-service-desk
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Hello, some customers are able to view the ENEL service desk even though they are not included in that jira project. the customer permission seems ok am i missing something?
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Is it possible to create an automation for the following: If user x creates more than three requests with "APPLE" in the subject service desk members get a notification?
- Question
- jira-service-desk
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Hi, I really like the look and feel of the next-gen projects. Is it possible to upgrade existing "classic projects" to "next-gen"? Kind regards. Johannes
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Jira Cloud is authorised in this channel, but why multi-channel guest still cannot use slash jira command? Multi-channel guest facing this issue: To perform this action, please authorise Slack &...
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My issue is due I need to set it on top right , so clicking the button, the widget is deployed to up then, I cannot see nothing because is out of the page, Is there any way to make it deployed down? ...
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When I want to create a new request type in Jira service Desk, I have to select the issue type on which it will be based on. Can I select multiple issue types while creating a request type? For Examp...
- Question
- issue-type
- jira-service-desk
- request
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Hello, I need to append email contents to an existing JIRA service desk ticket by forwarding the email . Any specific command that I can use in subject line of email which helps JIRA recognize that ...
- Question
- jira-service-desk
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I would like to start using the Jira Service Desk without using the portal for customers at first. How can I turn off this functionality? Thanks!
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When I hover over on a User Profile it does not display their email address anymore. The issue started: Around July 8, 2019 For example, when I hover over on the Reporter on of a ticket, it was sho...
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