Community resources
Community resources
Community resources
Jira Service Management
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Hello! We've setup a series of reminder emails after an issue is Resolved, to kind of force the Reporter to either approve or decline the resolution, and get the issue Closed. Problem is, those are...
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Is there a 'how to' videos to help design a pretty wiki page using the macros. I am trying to add columns and center and sections within one page. Need guidance on creating different page...
- Question
- confluence
- jira
- jira-service-desk
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Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help C...
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Hi everyone, I'm a new Discovery tool user. My settings use .wmi, ssh and snmp. wmi scan works well, but not snmp or ssh. Error message connection test : Cannot connect with credentials ...
793 views 1 0 Deleted user April 11, 2019 -
I would love to see an Knowledge based articles library for customers created by industry related JSD project leads accessible to all related professions.
573 views 0 0 Deleted user April 11, 2019 -
When trying to import from one project into another after SLA's were updated in one project the option to import is grayed out. Can you give me a work around?
- Question
- jira-service-desk
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Hi Atlassian, I have some questions related to TDS deduction. How can I submit our TDS certificate, is there any options in the admin portal? If I submit our certificates, when can we expect ...
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
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I have a check box that if checked it needs to validate that a separate custom field needs to contain data or the ticket cannot be closed. however if the check box is not checked the the custom...
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Hi , I have been looking for some gadgets related to testing to add on my dashboard as i want a dashboard purely dedicated to testing . However , when i load more gadgets I don't get all the g...
- Question
- jira-service-desk
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Hello, I have some users who can´t be an approver and I do not know why (They can still be found). See screenshot. (A lot of users can approve, but not all).
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At the top of all knowledge base articles, costumers can click on Help Center and go to the Help center main page where they can open the service desks to raise tickets, or use the search bar to look...
- Question
- cloud
- halp
- jira-service-desk
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Can I add other variables for the canned responses by my own? If so, where can I add them? i.e. the assignee would be a useful variable for us. Best regards Alex &nbs...
- Question
- jira-service-desk
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We are a large organisation working with a high number of clients / projects. We are planning to add the Service Desk module on top of teh existing JIRA (On Premessis) For our Service Reque...
- Question
- approver
- jira-service-desk
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Dear Fellows, I have a question when JIRA Service Desk is down what happens to the inbound emails flowing in during the downtime? Will tickets still be created for these emails once JIRA is up again...
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Good morning, I can only assume that there are quite a few people in the same boat as me! We use Jira Service Desk for our clients to be able to raise tickets. These ticket are commonly ...
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Good morning! Please can you let me know ow to convert an email into a ticket? Many thanks in advance!
- Question
- jira-service-desk
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Today I learned about great new improvements in the integration and interoperability between Jira Servise Desk, Statuspage and Opsgenie. I’m excited and looking forward to delivering these benefits t...
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I'm aware this was discussed and 'fixed' back in December last year but it's happened again today. Since this morning, as soon as I add a date to a card the 'Watch' button is immediately activated. ...
- Question
- jira-service-desk
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For JSD, would love to know what the most common automation rules people create
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I am wondering if it is possible to supply Service Desk with a custom subdomain rather than having the support@{company-project}.atlassian.net
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Using Jira Service Desk, I used to be able to drag and reorder the Custom reports. That feature is not working. I currently cannot use IE with this site due to workstation restricti...
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We have a large DataCenter instance of Jira and we struggle with being able to cater to the needs of our users while maintaining an appropriate level of performance. We use the Scriptrunner and Auto...
- Question
- data-center
- jira-service-desk
- summit
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All, is it possible to send out random CSAT? Say, we want to send CSAT for up to X tickets per day, or, every 3rd ticket resolved should a CSAT be sent? I don't want to base it on users/request type...
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I am importing an Issue using a JSON file, but I want to set an Organization to the Issue. Where is the documentation page about this? Until now I only found some examples, but nothing about the Or...
- Question
- import
- jira-service-desk
- json
- organization
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In our JSD customer portal, we want to make attachment field mandatory based on cascading select field option, which is (parent2,child3) in create transition We tried using add-ons like JSU and JWT,...
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