Jira Service Management

Hi,   We're running JIRA service desk v.4.1.0 and when trying to click any category from the home screen, service desk seems to hang with the loading symbol (not browser).  You can the re...

• Question
• jira-service-desk
• jira-service-desk-server
• server

For Log in an incident in Jira Service Desk, does the person need to be an agent (paid user)? 

• Question
• atlassian-support
• jira-service-desk

Hi, I am getting rejected messages in the logs, our clients are trying to send the request on the JRIA CLOUD, Not sure why this pop up is coming and is blocking the requests. I tried to google the p...

• Question
• jira-cloud
• jira-service-desk

I need a report of the customer cases in latest months and there needs to be the time it has taken to resolve. There is this colum "Time to resolution" (when make the JQL search) but as my understand...

• Question
• filter
• jira-service-desk
• jira-software
• jira-software-server
• jql
• +2 more tags...

I want to understand a use case where not using the default cloud mail server is useful. If I use my own mailbox, JSD will check the mailbox in given interval and then process and delete the emails,...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all. I'm setting up Jira Service Desk to manage ongoing maintenance for several web applications. My goal is to create around five issue types that are simple to choose but also allow for some rep...

• Question
• jira-service-desk

We have a server for which we are running JIRA 7.04 using start/stop script (not as a service) and that we also use LDAP directory service in order to allow our client users to log onto JIRA dashboar...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

Is there a document that shows definitions of JIRA terms such as "incident" or "problem"?  Like a vocabulary or definitions list?

• Question
• jira-service-desk

I have a Service Desk web portal that is publicly available for anyone to access (https://kencorhealth.atlassian.net/servicedesk/customer/portal/1). Viewer can find a KB FAQ article from the search f...

• Question
• confluence
• jira-service-desk

Our customer accounts have been encountering this error when creating an issue with our service desk portal.  Neither the service desk agents or the admin account show this error when viewi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to be able to send attachments, such as JPEG, PNG and PDF, not a link to the docs and the recipient be able to view and download the doc.   How is this possible without them having to l...

• Question
• jira-service-desk

A user has entered the time logged in the wrong Jira ticket. We need to remove the time logged and return to zero.

• Question
• jira-service-desk

Hi, I just created a new workflow, a new issue type and new customer request types. Is it possible to add specific users automatically on create for specific customer request types? Example1: Cust...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I need to know if a comment is made by the agent or the customer in jira service desk. Can you tell me what function or attribute should I consult?   Regards, Juan Fran.

• Question
• developer
• jira-service-desk

I have an API in place for submitting tickets via proprietary software.  This required setting up of a default user.  This user is placed in the "Reporter" field.  I have a separate fi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am trying set up a Service Desk portal with an Insight field called "Company". The Company field has a list of Contacts (User).  I need to limit the list of Companies that show on the portal ...

• Question
• insight
• iql
• jira-service-desk

I've read that you're going to make some changes to current issue view. https://confluence.atlassian.com/servicedeskcloud/changes-to-requests-in-the-new-issue-view-966682120.html In the new iss...

• Question
• jira-service-desk

I have been using curl requests to retrieve the status transitions for issues to determine the duration time of an issue in a status. This curl request retrieves that information: https://<do...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to use wildcard in JIRA SD automation "Comment contains" when transitioning an issue based on comment. Is it somehow possible?  

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

When the client receive a email for new notificacion looks like the clickable buttons turn into a long links:   No broken links on Service Desk: Broken links on the email:   &n...

• Question
• cloud
• customer
• email
• jira-service-desk
• jira-service-desk-cloud

Hi all,   I need help to enhance the Email Request functionnality.   Ideally, we are looking for something which allows us to separate mails which created a request in the project from ...

• Question
• jira-service-desk
• request
• script

Hi all,   I am using H2DB for jira. Now i am not able to open jira page due to above error. can anyone suggest on it.

• Question
• jira-service-desk
• jira-service-desk-server
• server

Put custom field Email in Reporter if user exists. I am trying to create a script but I can't seem to get it to work.   import com.atlassian.jira.component.ComponentAccessor import com.atlass...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Guys,    How do i resolve this issue?    The link it gives, does not allow me to open it.   

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  We have big concern over user validation check. Can Admin do the validation check when user sign up to Jira service desk project? OR Is there any user validation check method available in ...

• Question
• jira-service-desk