Community resources
Community resources
Jira Service Management
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Hi Guys, In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose...
- Question
- jira-service-desk
- automation
- custom-field
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Hi, I'm new with RESTsharp and that concept with Customer (not user). I'm looking an example of how to add Customer from a MSSQL table.
- Question
- developer
- jira-service-desk
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I am getting ready to teach a class encouraging people to use canned responses. When I first tested adding variables, I tested one and it worked fine but now, they don't resolve. They jus...
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Hello everyone, we use the add on "Mail Attachment for JIRA Service Desk". It works but I want to know how I can delete or customize the following sentence in the answer mail: "See email attachm...
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We would like to give one user to each Customer and it would be nice if this Customer can add other internal users (e-mail addresses) that belong to the same company and can report issues using the p...
- Question
- jira-service-desk
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Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers. All alerts are ...
- Article
- opsgenie
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I'm looking for a way to create a behaviour that will filter selections of an insight custom field. Basically I have an object type, and i would like to create behaviours for each project and t...
- Question
- jira-service-desk
- jira-software
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We want to clone a Jira Service Desk ticket to Jira Core I've tried the option "Create linked issue" as well as cloning and moving but I have not succeed. The problem is that the issue can only be...
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Is anyone aware of any updates to the JIRA Cloud Service Desk app which may have stopped the Time Reports add-in from working? Is there any release notes, or any fixes that anyone has found to resol...
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That's my SIL script: string[] CL_issues_K1; string[] issues_K1 = selectIssues("\"SLA_1\" = breached() and created > startOfDay(-2)"); string[] CL_issues_K2; string[] issues_K2 = selectI...
- Question
- jira-service-desk
- jira
- jira-server
- server
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With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be ...
- Question
- cloud
- jira-service-desk
- server
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Hi, Is it possible to export tickets to other ITSM systems like Freshservice? I am interested in exporting details concerning assignees to the cases, case participants, requesters, case tagging a...
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Hi, I wanted to ask if it's possible to disallow users to submit tickets for a specified period of time, so that no tickets in JIRA are created when the users send e-mails to the defined e-mail ad...
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Hello, I just need to ask If I have multiple projects on a service desk and each projects has different customers and organizations, My question here can I make a permission that allow only associat...
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We would like to automatically generate service tickets from voicemails left on our phone system. Is this possible with Jira Service Desk? Does it require a plugin?
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I have tried to exclude the watchers for the customers, but somehow they are still visible for the customers.
- Question
- jira-service-desk
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Hi there, We are considering the purchase of Jira licenses for our helpdesk and developer teams but have the following issue: We need to be able to ask a customer for extra informat...
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I have a service desk which internal and external Customers/users can create tickets from, mainly from sending in emails to the SD. I now want to create a project for each internal departmen...
- Question
- jira-service-desk
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Hello Below is my problem: I have created a portal-only customer in my Service Desk project The customer received a notification email and could connect to the portal successfully I have created...
436 views 1 0 Deleted user May 20, 2019- Question
- jira
- jira-administration
- jira-service-desk
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Can we create Pie Chart for single Project according to their request type in JSD
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Hi Team, Can you please arrange demo of Jira service desk today
- Question
- atlassian-support
- jira-service-desk
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Below was the vulnerability in JIRA which was reported by our security team. "The following software releases have been updated to resolve this specific issue:7.9.3, 7.8.5, 7.7.5, 7.10.3, 7....
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Hi, I want to configure Customer's IP range or Domain name in Jira Service Desk so that from only trusted sources I should get the valid request/tickets. Kindly let me know if there is ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have the following requirement: A customer has their own Jira instance that they wish to raise tickets in for their central tracking. We would like to allow them the option to assign a tic...
- Question
- automation
- cloud
- jira
- jira-cloud
- +2 more tags...
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Is there a way that when a client files a ticket at JIRA Service Desk, a ticket will be automatically created also in the JIRA Software? e.g. 1. Client Creates a ticket at JIRA Serv...
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