Jira Service Management

I'm having trouble mapping an extra opsgenie field to the company on ServiceNow. Can someone help me?

• Question
• opsgenie
• organization
• servicenow

I see the standard report showing how many tickets a technician is currently taking on but how do i create a report showing tickets completed by technician? Thanks Amer

• Question
• jira-service-desk

I idid upgrade our Jira Servicedesk instance to version 4.2.3 on 12. July. But we received a couple of strange emails which seem to show attack attempts: Message body says: New message from Contac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I read somewhere (i can;t find the link now) about OPsGenie on Premise. I just wanted to check, is this a self hosted offering of OpsGenie?

• Question
• opsgenie

Hi all,   is there a possibility to automate a filed change based on who is the ticket assigned to? I need a field to change when someone assigns a ticket to a specific agent (or list of agen...

• Question
• automation
• developer
• jira-service-desk

I would like to see exact date and time for comments, ticket creations etc. We are on the cloud version. I looked around but didn't see any answers to this. Please advise.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'd like to do the following: - my transition screen has two fields: MyField (custom text field) and usual Comment field (built in) - during transition the content of MyField and Comment i...

• Question
• jira-service-desk
• jira-service-desk-server
• post-function
• server

Scenario: Service desk projects are configured to let anyone with an account in the Jira site to raise requests in the respective portal: - Customers can log in to the portal of portals (help c...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

What are sub-tasks in a story? Who creates it? Suppose I am writing a story for login screen, can OTP authentication be a sub-task in it?

• Question
• opsgenie

I am new to Jira . Please help me get the last commented issues of an user for my cloud Jira .    

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  We are starting with Jira ServiceDesk. I would like my customers to see the number of hours spent on an issue in the overview page of my Requests. Is there any way to get this done. trie...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We try starting with 8.3.0 JIRA Software and Jira Service Desk (both updated today), but incoming emails for Service Desk run into a java heap space error (see error log below). Jira-Service java me...

• Question
• email
• heap
• java
• jira-service-desk
• memory

Hi, Users will only be notified on responder alerts on priority P2 or P1. For P1 and P2 alerts an incident will be created (Associate, Owner and Responder). Global Policies: 1. Decrease the priori...

• Question
• opsgenie

If I have a sprint running and at the same time bugs appear, what is better: to create a separate project for the bugs or watch them from the spint?

• Question
• jira-service-desk

Good day! I can not get custom field from the system field linked Issues((

• Question
• jira-service-desk

...mtOffset":"(GMT+03:00)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States)"},"canChangePassword":true,"canUpdateUser":true,"a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,  I could see a lot of technical users for each integration with a license for Jira Service Desk: com.okapya.jira.checklist@connect.atlassian.com io.toolsplus.atlassian.connect.j...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?

• Question
• jira-service-desk
• jira-service-desk-server
• server

When jumping from Basecamp to Teamwork PM back in the day, the Teamwork team was cool enough to hop on a call to listen my desired workflow, and inject almost immediate A-HA moments. So far, my exper...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I’m trying to setup a new queue to exclude a certain word “KACE” contained in the summary field but can’t get it to work with JQL: Summary is not “KACE” doesn’t work for me. Anyone able ...

• Question
• jira-service-desk

The use case is - customers are using one service desk project and partners another one, and via the knowledge base (Confluence page) I would like to provide different type of documentation for them....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to build out calendars base on groups of a single project. I have two groups a Server team group and a Help Desk team group. I want to show the issue type that each group team is getting.&nbsp...

• Question
• calendar
• cloud
• jira-service-desk

I have configured Approvers so that at least 1 of my agents can Approve the request. I want to point out that I don't want the customers to choose an approver, as they are pre-defined.   I...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4....

• Article
• jira-service-desk
• jira-service-desk-server
• server

Our Jira Service Desk has multiple customer organizations.   Is it possible to have the JSD issues get a custom issue ID that includes the customer organization?  So an issue from custome...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud