Jira Service Management

Firstly, I can create a new issue when coming on one of the items in my Confluence list, and I think it is a very handy feature :) I just wonder that is it also possible from a Jira issue to a Confl...

• Question
• confluence
• issue-link
• jira-service-desk

There is 10-15 sec time gap in request and response from jira cloud servicedesk apis'. Can the problem be solved by self hosting jira servicedesk? And if can be solved then what percentage the latenc...

• Question
• jira-service-desk

Hello,  I would like to display the Resolution field on my new JIRA issue view, but I can't work out how to do that.  I have gone to the Issue Layout by selecting "..." and "Configure" wh...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We're testing both products and I think I've noticed a difference I wanted to confirm.  In SD Cloud I can create an automation such that when an issue is created through one of the channels I ca...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a problem. I have 6 request type and their issue types are the same (service request) and i have different screens for view, create and edit. Now i want to have different edit view depend on r...

• Question
• jira-service-desk

I want to validate Date field should not be todays date in Jira service desk cloud version. We are not using any plugin. Is it possible to implement? Thanks, Prashant

• Question
• jira-service-desk

thanks for reading or answering. I have much to learn but I am happy to be here to learn with others 

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

The Assisted By field by default does not have a user/value associated with it so it does not show up under the people drop down, see screenshot. I can create a custom user named "None" and set ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am setting up a service desk for our company to send in projects to be completed. We created the possible list of projects via custom Service Field check boxes; a project may have more than...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I want the approver to be aware of the price of the item that needs their approval. I have a custom field called price in my order issue type and I would like to include it in the body of the notific...

• Question
• jira-service-desk

Hi  Team, I am trying to get status of the Jira Service Desk issue but not able to get it via Rest Assured in my code.But I was able to get the Jira Service desk issue status by using Jira Rest...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi!   I work at a non-profit that does criminal justice reform in New York City.  We're looking for help setting up some workflows and notifications, and maybe someone who can look at our...

• Question
• jira-service-desk

  Hi All, Everytime I am trying to perform an export for all users and project related data, I am getting an error "We had trouble generating the user list". I am following the link - Sit...

• Question
• jira-service-desk

Can we change the labels of inbuilt fields? Like "Assignee"to Assigned to"", "Reporter" to "Reported By"

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am configuring service desk for my company. When I land on the homepage of Customer Portal. 1. Find Help & Services -- It should be linked with Confluence Knowledge Base. I don't have Confluen...

• Question
• custom-field
• customer-portal
• home-page
• jira-service-desk

Hi there, We using Jira Service Desk with such business-process: We have Line one (L1) support who have to solve tickets no longer than an hour, if it necessary to spend more time for resolving, the...

• Question
• jira-service-desk
• jira-software
• jira-software-server
• server

Hi, I'm new to JIRA and wants to be guided by your expertise and knowledge. In JIRA SD, there is a process which is ITSM and it has a workflow behind this. So given that we have a JIRA SD applicati...

• Question
• custom-field
• jira-service-desk

Hello,   I have setup an email in my JIRA account but when i try to test it and send an email from outlook, it doesnot come through in issues. Instead it shows as a Failure.  I have atta...

• Question
• jira-service-desk

Hi, I'm trying to export data on 'product category' which is a custom field. When I run the query on screen I can see the data (the names of the product categories that I am expecting). When I exp...

• Question
• jira-service-desk
• server

Is this a person approving if they think we are worthy of a badge. the rules are flawed and can find out how to get them. there are hints but no rules and my employer thinks im inactive. thanks badge...

• Question
• community
• jira-service-desk
• people

Hello, I would like to join my dev team via email invitation but I simply cannot. I always get this error when logging in. I cannot log in via google or other email. Could please help me with this p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Was wondering how to set reporters access to view and edit their own tickets only in 1 project. I have created issue security schemes, but cannot assign it to my project in service desk. Any...

• Question
• jira-service-desk

I have Set up Jira Software and I also want to Use Jira Service Desk. However, I don't want the users of Jira Software to be customers of Jira Service Desk. I want them to be Agents of Jira Service D...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software

One of the things we have noticed is that on the request page both internal and external service desks would show up for our external customers. Would it be possible to change this and HIDE our inter...

• Question
• jira-service-desk

Bonjour, je viens de découvrir jira et spécialement jira service desk (Débutant) , j'ai fait la configuration du STMP et postfix et maintenant j'arrive à envoyé un mail depuis jira à ma boite mail d...

• Question
• jira-service-desk