Community resources
Community resources
Community resources
Jira Service Management
-
Our TP-ID- TP_16623 Default Password is in valid Than we go to Forget password and reset the new password link ,but i don't found the OTP in our registered mobile number and Email-ID.Mo...
-
Is there a feature like gmail's auto-saving draft for incomplete issue request?
-
.
-
We've done a migration from Zendesk to JSD cloud and used the migration plugin which worked great, it brought over all tickets, customers, and organizations. The customers all are within their...
- Question
- jira-service-desk
-
We have several issues on our cloud Jira Service Desk that are CLOSED but their Resolution timer is still ticking. I have looked around and see no way to stop it.
-
I have a new JSD and I wish customers be able to reply to notification emails and have them appear as comments on the ticket. My JSD is PORTAL ONLY - I am not allowing email requests to crea...
- Question
- jira-service-desk
-
We tried to access a Jira costumer user (portal only) by the Jira mobile and it's not possible to access. The message got is Seems you don't have access to Jira... But when I try to login in the web ...
- Question
- jira
- jira-service-desk
-
These tickets are resolved but they are still showing as Open tickets/request. Please assist me with a solution to this or any additional steps that has to be followed to remove them from the Open R...
- Question
- jira
- jira-service-desk
-
It should keep maintain the count in any custom field after the transition. also suggest plugin name which can work on cloud instance.
-
I want to make comment field required on customer portal on particular status after clicking on Approve/Reject button. Also suggest if any plugin works for the same
-
When a customer a ticket and sends a response to their email, there are links to "View request" and "Turn off this request's notifications". I would like the ability for the customer to click the "V...
-
Having an issues where one of my users is receiving notifications for every single issue update (for issues that he is the current assignee). I've disabled notifications for "issue Updated" for the C...
-
I have m email set up as IMAP, however, I am still getting an error message every day at around 5pm that the JIRA service cannot connect. I am not sure what the problem is and will try to contact my ...
- Question
- jira-service-desk
-
...re on Premise. But the frontend (public part for customer) is displaying : � for each French Special chars. Please see picture : JIRA Service desk in French I don't have this problem in JIRA b...
-
Our customer service centre is set up so that external customers will email our support email address and their email will come through as a request into Jira Service Desk. A lot of a customers will...
- Question
- jira-service-desk
-
Hello, I'm beginer using JIRA and I want to configure, at least, one dashboard to see the current status of IT service desk and the trend of my team and issues. What are the best ga...
-
One of my Service Desk customers has changed his email address and is unable to change it on his profile, as am I. Is it even possible? Thanks, Joanne
- Question
- jira-service-desk
-
We have an automation flow that updates the status of an issue if a support agents responds to the issue or if a customer responds to the issue. If a support agent responds to an issue an email is se...
- Question
- jira-service-desk
-
We are creating our service desk portal and I'd like to know if already exist templates for HR and Finance workflow. Thank you in advance
-
Dear Experts, I have a use case to create a new ticket from user customer comments if an old ticket is already closed but user or customer replies to that same email thread. Can we do this using so...
-
This seems to happens since the due date popup was updated to include a reminder, just a few days ago: I change a due date or add one and the follow is activated. Above all, I do not want these...
- Question
- trello
-
Please guide me how do i hide project list from users like developer tester.only admin have the access to see all the project list
-
i have multi-choice list of values a,b,c,d,e, i have a custom text fields of a1,b1.c1,d1,e1 when i choose value "a" from the multi-choice list it show a text field of a1 when i choose ...
-
Instead of displaying an image, the message "image removed by sender" appears.
-
Service Desk FSDP was setup with a Knowledge Base with tech docs. Service Desk AHT is for On Call tickets but we would like to link it to the FSDP Knowledge Base instead of having to maintain two KBs...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 10m ago | ||
| 7 hours ago | ||
| 23 hours ago | ||
| yesterday | ||
| yesterday |