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Jira Service Management
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I am an admin for both Jira Service Desk and the Project in question. Looking to have tickets raised automatically via a specific incoming email address for the organisation. This has traditio...
- Question
- jira
- jira-service-desk
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Hi, Customers are replying to resolved issues and we're not being notified. I've checked the chats here, I've looked at the rules and workflow and still can't work out why it's not reopening resolved...
- Question
- jira-service-desk
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Hello, I would like to share a concern about portal-only customers users ticket opening. We had set up the link where external users, without a license, could create an account to open tickets on J...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We want to allow our customer to input their own unique value in the Summary field of a request while also capturing the "character" of the request by adding the Request Type value to the customer's ...
- Question
- jira-service-desk
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Hi Our Jira SD is configured to sync with an LDAP repository. Users from the repository from time to time become "Inactive". After manual re-sync everything gets back to normal. Ple...
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I want to create a JIRA Task for one of the Service Desk issue - using Cloud. The Atlassian instructions say to select "More" and then "Create linked issue". This would be Great if I could find the M...
- Question
- jira-service-desk
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I need to reassign the Administrator of our Jira Service Desk. The current administrator has left the company.
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I want to notify a group of people via email that a sev 1 has been entered by the customer. I may also want to do the same if a sev 1 bug is entered - send it to the dev management team. How d...
- Question
- jira-service-desk
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I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey link in the...
- Question
- jira-service-desk
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I already have Jira Software installed on a server. I read it's best to install Jira Service Desk on the same server. When I went to install Jira Service Desk, it asks me to perform an upgrade. I am ...
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I am trying to update the application link that was set up between Jira service desk and Confluence but I am getting the below error when I try to change anything with it or delete it. I...
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Hi, community! We have Jira 8.0.0, Service Desk 4.0.0 and plugin "Email this Issue" At an unspecified moment, Jira stops picking up emails from mailboxes connected in projects Service Desk. Connec...
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We have a server based JIRA setup with Service Desk, Portfolio, Confluence, Software and X-Ray license. I would like to develop a project that our facilities management team can use to e...
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Hi We have 2 different sets if customers that we talk to and they know us by different names. Is there a way that we can set the customer up so that they can only contact us one way and...
- Question
- jira-service-desk
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I want to change the value of the priority field through automation. When a ticket is in a curtain status for, let’s say a week, than I want to change the priority to a higher level. I’m working with...
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I have imap collection at jira system level collecting email, emails from unknown users are ignored. Senders who are sd users are processed ok. I can add unknown users to service desk and don’...
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Hello, Currently Jira Service Desk is setup to recognise the ticket reference (or key) in the subject field of an email. So for instance, if my reference in the subject field was 'INC-100' , it woul...
- Question
- jira-service-desk
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When creating a customer under their respective organisation, they dont appear in that organisation? This is URGENT as these customers need to start using Jira Service Desk from tomorrow. Help!
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I have done bulk linking of issues with the help of external system import. I tried bulk remove linking issues with the help of import but seems like it is not working....Can u please guide how can w...
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Hi all, I'm a newbie in Jira. In our ServiceDesk project the number of rules is limited by 30. Is it possible to increase it somehow? Thanks.
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Hi Im trying to run this script described here https://community.atlassian.com/t5/Jira-questions/Scriptrunner-Adding-organizations-when-a-Service-Desk-issue-gets/qaq-p/924365 I want to add organiz...
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Hi there, we added organizations and customers in bulk a couple of months ago when we started setting up our Jira Service Desk project without sending invitation mails, since we wanted to perform qa...
- Question
- jira-service-desk
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Sup there community Trying to figure out how i can get JIRA to send a response via a comment as an actual like you would be sending from outlook rather than the JIRA ticket response. Ive ma...
488 views 1 0 Deleted user August 27, 2019- Question
- jira-service-desk
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In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use and both happens in the same instance. As of now if the client m...
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too many queues are there, what is the best way to suggest for agents to have 1- have reports instead of queues 2- or use dashboards using "filter results"
- Question
- dashboard
- jira-service-desk
- queue
- report
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