Jira Service Management

Does OpsGenie have a way to monitor if a voip phone line is down? 

• Question
• opsgenie
• voip

We've managed to leverage Service Desk for getting a change management setup to a point near using in production. But there are two big hurdles.   For Standard or Pre-Approved Changes - need ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Evaluating Jira Service Desk. We send all support email from our individual business email accounts using our local email client apps. We don't want to change that. So, how can I change JSD's rules...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

  I'm trying to export my user list but I receive an error that the export cannot occur.

• Question
• jira-service-desk

Hello all,   I am looking to configure an approval workflow in JIRA Service Desk to have users select their manager from a pre-defined list of Managers.    I have added the field '...

• Question
• jira-service-desk

hello  I have a few question to jira service desk , do I need help    1 -How to make a field mandatory .   2 -  I have a button with several answer how to do if one tick...

• Question
• jira-service-desk

We are currently trialing Jira Service Desk at our very small firm. We want to continue to communicate with users seeking support with our email clients and use the service desk among ourselves to t...

• Question
• jira-service-desk

Is it possible to use FormFlow to create a form for my requesters to enter information  without logging into JIRA? I want to create this custom form to gather information before a ticket is open...

• Question
• jira-service-desk
• jira-service-desk-server
• server

What is the simplest way to update my current Jira Service Desk to the next-gen.   Thanks in advance for any help you can provide.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have Issue Linking enabled in our instance, with the default Service Desk user group appearing in Link Issues permissions of the destination JSW project, however in the JSD issue, the option &nbsp...

• Question
• cloud
• issue-link
• jira-service-desk

Hi,   We have  a requirement to integrate Datadog with JIRA service Desk. When we try to establish  Application link, it ask for Consumer keys etc. Could you please help us with ho...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hello,  I'm looking for a tool or a way to monitor our jira instance,  any advice? I constantly feel like it has some kind of "lag" like it takes 2-3 seconds to open a new issue, the mach...

• Question
• jira
• jira-service-desk

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• Question
• bot
• intercom
• jira-service-desk
• jira-service-desk-server
• script
• +1 more tag...

Customer Portal  Service Desk Request: Created date displays:  date/month/year Update displays: date/month/year   Is this working as design or can it be changed?

• Question
• jira-service-desk

Hello, we want to modify the SD's portal footer page. It currently displays:   JIRA Service Desk (<vesion>) - Atlassian <LOGO>   We have found articles saying how to do th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I edited the Workflow of  a project so that when a User comments on a ticket, it's status changes to "Client Response" - so that our team can quickly see if a comment has been replied too w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I just purchased a License für Service Desk. Unfortunately I entered the wrong ServerID while creating the License Key. How can I recreate the License Key with the right Server ID?

• Question
• jira-service-desk
• jira-service-desk-server
• server

HI,    I am trying to import new issues in to Jira service desk from out current helpdesk we are using at the moment via a CSV file.  the issue i am having is that the issue key is ...

• Question
• jira-service-desk

Hi there, I am looking at providing specific information on how long it took to close incidents via JIRA - Time to resolution. I have looked at using the created and resolved dates to work out the ...

• Question
• jira-service-desk
• sla

One of my Colleagues made me aware, that the new (some users are in this Testgroup) Jira Issue Detail Page doesn't have the "create linked Issue" Feature anymore (see Screenshots). This featur...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All i have a link on my technical support for as well as my customer form, and i have no idea where is is comming from. I have a URL for service desk and have created a project. The project link...

• Question
• jira-service-desk
• jira-service-desk-server
• server

My customer is unable to view all the service calls that his team logs.       This is my view   Customer View

• Question
• jira-service-desk

Hi, I'm setting up a help desk portal for our users, and I've run into some problems with limiting the access to specific requests. Right now I have three requests in our portal: IT-support HR - ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

I am trying to configure Jira Service Desk, Jira says customers can use the portal to raise issues. while testing it i noticed that the field "Email Confirmation to*" has to a Jira account holder. h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Firstly, I can create a new issue when coming on one of the items in my Confluence list, and I think it is a very handy feature :) I just wonder that is it also possible from a Jira issue to a Confl...

• Question
• confluence
• issue-link
• jira-service-desk