Hi I have created Groups which is a set of users who can work on particular type of issues - when a new Ticket comes in it is assigned to a Group which is a Custom field on Project - Assignee field ...
We want a custom field Hostname to capture Server/ PC name on which issue is reported in ticket - we need it to be a lookup field where information can be daily feed in from Asset CMDB. Users can sea...
I currently am unable to trigger the @User feature when trying to tag users in comments or tickets. I can't seem to find anywhere to enable / disable this widget and can't seem to find anywhere ...
Hello, search by 'Customer Request Type' doesn't work. What could be the reason?
Hi Team, I am trying to create /Update /Delete Jira service Desk Issue using Jira Rest Client But it failed to Authenticate. Can you please provide sample java code to create Java Service desk...
Hello Support Community, Could you please tell me where I can located documentation on the original color scheme for the Jira Service Desk Portal? Thank you in advance for your time and support, B...
Good afternoon, I want to force our customers to submit forms via the Service Center so ensure that they are completing all required fields. I do not want to provide an option to email in a request....
I have a ticket in Service Desk and want to create a linked issue to an existing software project but I cannot select my software project in the dropdown. I checked the permissions and my user has t...
I have a Jira Service Desk request with lots of comments. The issue is Resolved, and the assignee submitted a comment as he Resolved the issue. My question is: I'm reading this whole slew of comments...
I set up a mailbox (call it jira@) that I set Servicedesk to pull in from. There are some other mailboxes and aliases that forward to jira@, such as requests@ and tickets@. Some of those forwarded is...
I took a position with a new company and brought Jira along with me. I had a copy of a previous backup on my machine to demo the software for my boss . I was given the go ahead to start the system at...
Hello, Is there a way to modify the template of the ticket request that's sent to the customer? ----------------------------------------------------------------- Example: ____________ Reply abov...
Looking for gadgets to report on the following within a Service Desk Project: - Oldest outstanding ticket - In and Out of predefined SLA
Hello - We have incoming email set up but are experiencing an issue whenever one of our customers replies to the ticket. It a comment is added to the ticket and the customer receives an email notif...
I am setting up automation (JIRA service desk feature) on sending a notification to project leads when any issue is about to breach SLAs. I want to customize the comment it puts in the ticket, curren...
We´ve migrated our Atlassian site to another new site. Migration included Jira service desk too. Now we´re not able to set pre-configured email address to email requests. We can change part of ...
As I wanted to Upload a file larger than 10 MB I recognized that I have to increase the size limit for attachments. I have changed the attachment size limit from the default 10 MB to 30 MB, by...
I wish to remind approvers to make a decision every day by e-mail or slack, if user still don't response within one week - auto-decline issue with comment. For that I add SLA called "Time to app...
Hello, Is it possible to change the footer of my portal ?
When a customer tried to cancel or resolve the issue from the portal view, they end up with this error: "You do not have permission to assign issues." (as attachment) I have attached a screenshot o...
Hello, I'm checking the community but I don't find out exactly what I need. I need to do a JQL query where can be seen for each issue the time spent by user. Can be free? ...
Currently in our service deks if there is a ticket opened by mail where another person was in cc the person in cc is mentioned in the ticket as request participants. so far so good. Now if our ...
Hi All, I want to validate date time field on customer portal end according to Time to Resolution SLA value Is there any possibility in Jira Service Desk Cloud instance with/without using plugin? S...
Hi, i installed service desk to check if it is of any use for our company. But when i login to jira, i can't find any link to service desk application. (only in the billing part. :) ) it isnt e...
Our TP-ID- TP_16623 Default Password is in valid Than we go to Forget password and reset the new password link ,but i don't found the OTP in our registered mobile number and Email-ID.Mo...
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