Community resources
Community resources
Community resources
Jira Service Management
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I would like to use this for more than just IT Service questions. I would also like to build metrics of the help I am providing to users for a variety of service requests which are not IT relat...
- Question
- jira-service-desk
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For All Tickets in ABC Project(Or minimum Service Desk Requests). We would like to Autoclose the ticket if there is no Activity for more than 5 Days. It should close and send a Notification to the Re...
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Once you select a request type from the portal, it states "Raise this request on behalf of" on the top line. Is there a way to edit this message?
- Question
- jira-service-desk
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Hi, Is it possible to record the category of request that the user selected before to select the request type? We have categories as products, so it's very important to know which product the clien...
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Hi, On the old JSD interface, there was a button to create a ticket that would automatically be linked to the currently browsed request. See (sorry it's in french, but I highlithed it): ...
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Our Service Desk allows for incidents and requests to be submitted. Jira Service Desk allows for only one incoming mail handler to auto assign to an issue type. Can more than one be configured? ...
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Hello, i don't find the good command to add a participant to an issue on this page : https://atlassianps.org/docs/JiraPS/commands/ Is it possible? It's strange i don't find it be...
- Question
- jira-service-desk
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Hi everybody, This issue is my first community contribution ever. Hoping this topic will save somebody time. Can't say I did. But, lessons learned. The facts; Using Jira Service Desk Cloud Added ...
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Hi, I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field. Whenever a customer need to raise a request from c...
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We are looking for a helpdesk tool to manage our incidents raised by our users . Number of users would be 10-15 and the ticket count would be around 50-100 in a month. so i would like to know that ho...
- Question
- jira-service-desk
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I keep getting the Service Desk added as a participant to the issue, I've tried removing it by using a JSON statement in Jira Project Automation but it doesn't seem to be working although the rule fu...
- Question
- jira-service-desk
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I'm trying to set up the Client Support Queue described at this link: https://community.atlassian.com/t5/Jira-questions/What-is-the-best-way-to-organize-JIRA/qaq-p/236593 but customers with no ...
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Gostaria de incluir nos meus clientes observações e comentários. Como quais são os key-users, e formar de conexão. Temos diversos clientes e cada um tem um politica de conexão diferen...
- Question
- jira-service-desk
- language-pt
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Hello, When I create a custom field (ie. Phone Number) and I add it to a form, I can switch from "No" to "Yes", but won't update the changes. Any ideas on what's going on here? Thanks. Kevin
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We are trying to find a resolution to change the default of the comments to be internal instead of respond to customer. Is there a plugin that can help manage that?
- Question
- jira-service-desk
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So I am looking to all the possible way to switch to NextGen asap, But Service desk Next Gen seems not to have the capacity to set "resolved" on task once they are in status Done ( not even with tra...
- Question
- jira-service-desk
- next-gen
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Just that, really. Our developers use Jira for managing their agile projects. As part of those projects, they will want us (the release team) to promote their changes into test environ...
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I am able to connect the API so I can return the data in the current field, but what I want is for the other fields in the form to be populated based on the value selected. For example, I have a cust...
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How to change Group TypeRequest in the ServiceDesk Issue.
- Question
- jira-service-desk
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HELLO I 'am working in jira service desk , I want to change the name of the project . Thank for help
- Question
- jira-service-desk
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Hey, we are running a JSD and we want to disable private issues. Everybody should have to share the requests with his organisation. Do someone know how we can disable this button on the co...
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Hi I have created Groups which is a set of users who can work on particular type of issues - when a new Ticket comes in it is assigned to a Group which is a Custom field on Project - Assignee field ...
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We want a custom field Hostname to capture Server/ PC name on which issue is reported in ticket - we need it to be a lookup field where information can be daily feed in from Asset CMDB. Users can sea...
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I currently am unable to trigger the @User feature when trying to tag users in comments or tickets. I can't seem to find anywhere to enable / disable this widget and can't seem to find anywhere ...
- Question
- jira-service-desk
- mention
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Hello, search by 'Customer Request Type' doesn't work. What could be the reason?
- Question
- jira-service-desk
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