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Jira Service Management
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We have already certificate , but we need to renew it also it seems not purchased, how can we renew it and also bind with the existing on?
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I'm trying to find a way to create jira service desk ticket from outlook email directly now. And I found that some of addons can help what I want to do. But, In all of the addons pricing rule,&...
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I am tasked with adding a custom field (Root Cause) when resolving a ticket but i not sure if i need an add-on to validate? or missing something in the backend to make it mandatory on the Resolve Scr...
- Question
- jira-service-desk
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We are testing on service desk and do not see a way for a customer to add documents to a service request. Is this possible, and if so, how?
- Question
- jira-service-desk
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Hi there! This is our second monthly digest. We've got some exciting things to talk about this month, including a customer favourite, Dark mode! Take a look to learn more and see various resour...
- Article
- opsgenie
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Hello, I was wondering if there was a way to pre-define some fields and have them hidden until the issue reaches a certain point in the workflow, where those fields will be revealed and allo...
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Is there a way to auto assign labels and components in Jira Service Desk? For example - if someone issues a ticket, based on data in the ticket, can we auto assign labels and/or components?
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How can I get the approvals back. it is missing all of sudden?
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Hi, We would like to set a automation for " Automatic status change when commenting on a ticket", But Assignee is exception for this rule. We are using JIRA 7.2.10 version. Regards; ...
- Question
- jira-service-desk
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Hello Atlassian Community , We are using Atlassian Bamboo version 6.9.2 build 60911 to do a continuous build for a project . Compiling and linking works fine but as we reached...
- Question
- bamboo
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I have a Jira Service Desk queue that I created (33 requests / 20 loaded) I expect one given ticket to be part of this queue. search on its key (Ctrl-F) = I cannot find it, scrolling down t...
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Dear support I always got issue below while test my Jira service desk without login, see below. Could you please let me know how can I fix the issue. I believe I have set anyone can create req...
- Question
- jira-service-desk
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Once Jira SD has been integrated with a mailbox, is it possible that information in emails (which are all in the same format) can be extracted and put into an excel / google sheet on a shared drive? ...
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I have to cover for someone who is out of the office. The project was modified to have me as the approver. However, it seems I can't approve tickets that are already submitted and waiting...
- Question
- jira-service-desk
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Why does the Service Desk hash @ mentions in the comments example: Matt Dawsonadded a comment - 1 week agoPermalink Edit Delete[~accountid:557058:ebcbdcc6-be6a-490b-afcd-ea7e44d076bf] [~...
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Is there a way to replicate the email notifications from the classic service desk to the next-gen service desk? PLEASE NOTE: I have tried setting up automation so that agents are alerted. Th...
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On the side of the tickets where approvers label generates there are some old labels showing that I want to stop from showing up and I want some to be Bold and some labels to be removed. We ha...
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Morning, we are using Jira Service Desk cloud and I have a user who would like a filter that contains the SLA time value rather than counting down to the breach time or past the breach timer value th...
655 views 2 0 Deleted user September 5, 2019 -
We would like to add customers to raise requests by using g suite integration. When I did this is made them all users and assigned a product to them. We do not want them to use a license we just want...
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One of our teams created some Organizations in their Project with Customers inside, then deleted the organizations. But the affected Customers can still see them. Any ideas?
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Hi is there any way to make custom fields a required field when changing the priority to high on automation for Jira in Jira service desk cloud
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I would like that when the customer confirms that the proposed/ tested solution is correct that the status from Resolved can be changed to Accepted or Closed. Now the customer can only add a comment ...
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Why automation does not always work, although the conditions are met, does not show errors. sd - 3.6.1 Automation in jira sd
- Question
- automation
- jira
- jira-service-desk
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We receive the following message : Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Unexpected response: 220 SRVEXCHANGExxxxxxxx Microsoft ESMTP MAIL Servi...
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I would like to have all tickets accessible for all customer via customer portal without having to share them consuming the JSD license. Is this possible? Can we share ticket by default with Jira gr...
- Question
- jira-service-desk
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