Why can't Service Desk Agents manage Customer account details

[Dirk Schaare]

Dear community,

I'm wondering why our Service Desk Agents could not manage Customer account details. If the agents want to add a real name to the accounts they created, it has to be done by a colleague with Jira Administrator rights. IMHO this is nonsense - why could an Agent create Organisations and Customers but cannot add basic details like a name?

We don't want to give all Agents administrative rights in JSD but having Administrators do routine work like customer administration also makes no sense.

Thanks for any advice,

Dirk

[Angélica Luz]

Hello Dirk,

Thank you for reaching out to Atlassian Community!

We understand that it would be nice if agents had the option to set a full name for the customers when adding them, but currently, only admins can manage this information

We have feature requests suggesting the implementation of this ability:

• Ability to specify user's full name when adding to jira service desk customer
• Agents should be able to set username & full name of customers

Please, click on vote and also watch to receive updates about the feature.

Regards,
Angélica