Community resources
Community resources
Community resources
Jira Service Management
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Hi, How can i create a report showing SLA elapsed time.
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Hi there we have a server version of support desk., with knowledge base and tempo time sheets. The server is a high end Azure server. When we do a memory usage check jira is constantly using around...
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HOW CAN I CREATE A TASK THAT doesn't COUNT TIME?
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- jira-service-desk
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I want to see the original "To" email address on a ticket which is forwarded from a specific email to JIRA cloud email. Anyway can help?
- Question
- jira-service-desk
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I am working with a Vendor to deliver a solution for a Govt department so there are 3 parties involved. The Govt dept has given my team access to their Jira instance, but will not allow our Vendor t...
- Question
- jira-service-desk
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Hello, I need to use the help desk widget in spanish, but some of the keys and messages are not in spanish. Is there a way to solve that? I can't show some keys in spanish and others in english. &nb...
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Hi Guys ! I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk. For example: A user opened a ticket sending a email like john@hotmail.com...
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When creating custom reports in Jira Service Desk Cloud it seems like the only 2 'real' series I can select are 'Created' and 'Resolved'. Is there a way to get a series that is just 'All Issues in a ...
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Hi, Is there a way to create a trigger that sends a specific automatic response based on predetermined time slots? Exemple : If a client sends a chat asking a question after our business hours, it ...
- Question
- jira-service-desk
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Dear support, We are using Service Desk, and I want to try search all opened requests through Service Desk portal. When I choose Help Center, and choose option "All requests" I see only requests cr...
- Question
- jira-service-desk
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Currently I've an instance of self-hosted Confluence and the associated license... Now I started using Jira Service Desk hosted in the cloud... and in order to "Create knowledge base content" ...
- Question
- jira-service-desk
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Hi, is it somehow possible to add a custom button programmatically to the action menu of the comments? I want to trigger an action by the user which does changes on the specific comment. This shou...
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Hi, community! When you try to select a section SLA in any of the projects, it does not open. But SLA in issuies working. There are enough resources for the server. Tell me what could be the reaso...
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Hi guys, I am using Next-gen project in Jira SD (cloud version). I am unable to figure out how to change the order of status. Below are few statuses I am using, 1. To be allocated 2. Pending...
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Hi, I have been trying to figure out the problem regarding ''MAIL HANDLER'' we have the app Email this issue, plus i have activated some settings on the GLOBAL MAIL SETTINGS as well, now the probl...
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I am unable to find the clear / delete the evaluation license from my atlassian login acccount. Please help on this. Thnks Anand
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Hi, I have a case of a user whose role is "service desk customer" and can raise and view his requests on SD customer portal or email, however he reported he is not able to see all of them and not rec...
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- jira-service-desk
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Hello I want to connect My Jira Service Desk cloud to another Jira to be able to have issue created in mine when created in teh other one. Which is the easiest way to do it? If the 2 Jira SD conne...
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Hi. I want to download the previous version of Jira Service Desk i.e. version 4.1.1, but when i click to see All Server versions on the download page, I just see a rotating arrow circle and th...
- Question
- jira-service-desk
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Dear support! Currently we are trying to scan assets with Insight Discovery but only get information of hostname, ip address. Information such as OS, CPU, Application,.. on the hosts is not obtained...
- Question
- insight
- jira-service-desk
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Hi, my friend is currently using the cloud version of Jira and I noticed his service desk looks completely different and 100% better.. I already updated to the new redesign but his still looks differ...
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Hey, So we have the option to group issues, and the client can see in the portal what group he is opening an issue for. My problem is that I can't figure out a way to create a queue according...
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Hi guys, Is it possible to change the display name for the following in the cloud Servicedesk portal as I am currently setting up JIRA for a medical industry client, 1. Assignee to Agent 2...
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- jira-service-desk
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Hey trialling Jira Service Desk when we make a change in an issue - seems to take forever - or if at all to update the Queue counts - unless there is a page refresh ofc the page ...
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How can I separate my customers into groups and then only show certain fields to customers of a particular group? I know I can use organizations to put customers into groups, but I couldn't fig...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |