Community resources
Community resources
Community resources
Jira Service Management
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Hi, Can i redirect email requests that are created outside working hours to another custom email? For example: inside working hours email requests are sent to support@jira.com and outside o...
- Question
- jira-cloud
- jira-service-desk
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When receiving an email notification regarding a user's JIRA ticket we've noticed that the description is being displayed 3 times. This occurs regardless of the the type of notification, status updat...
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Hi, I created a custom field (Select User (multiple Selection)) and added it to a customer request type "IT-Help". My test user can see the field in the customer portal. Somehow he can´t interact wi...
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Hi all, query=1 I did a setup for project->email request. when user is sending mail to configured mail issue is getting created on jira, and on resolution that issue went to CLOSE state, now if ...
- Question
- jira-service-desk
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I want to store a value in an existing field(filed should be indexed) in jira service desk. If this is not possible,can an index be created on a custom field?
- Question
- jira-service-desk
- jira-software
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Hello Community! Do you have any suggestions about how to handle requests assigned to agents that are currently absent because of sick leave or holidays, etc.? Plain and simple question :) Now we h...
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Hi, I want to add more fields in the list view of the queue on the customer side of Jira Service Desk. Currently, it just displays "Type, Reference, Summary, Status, Service Desk, Requester"...
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I modified workflow recently in our SD project adding more states and transitions and now all my users complain that on any automatic issue state transition they receive email that looks like its com...
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I have set up an outgoing email server (see first image), but I keep getting messages when operating other functions that I have no outgoing email server (following two images). I would like some hel...
- Question
- jira-service-desk
- smtp
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While Jira SD is not a proper problem management tool, I find that issue categorization is a core functionality of any ITSM tool. I've seen answers regarding cascading fields, but I have no idea if t...
- Question
- jira-cloud
- jira-service-desk
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A user entering a due date through the portal will select a specific date (eg June 17th) but after they submit the request and their issue summary is displayed, the date changes (to June 16th). But i...
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I'm setting up our Service Desk. I'm working on the customer portal. I have a bunch of required fields for the customer. However, once they submit the ticket, our agents are going t...
- Question
- default
- jira-service-desk
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When displaying a kanban board, there are multiple avatars displayed showing users right next to "Only my Issues" and "Recently Updated". What do these users represent? I always assumed they were ass...
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¿The participants receive the email, could see subtask and do coments?
- Question
- jira-service-desk
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Can Jira keep track of historical usage metrics for an item that is tracked as a project/component/version? I run a distance learning (DL) system that has a variety of DL courseware available. Some i...
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We have automations set up in the service desk platform but they are counting weekends instead of business hours only. Is there a way to set up the automations to only run on during business ho...
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Hi All, I am using the single select list custom field where my customers (In Jira service desk portal) need to know the which option So, for this I like to add the description under the option as ...
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When uploading a banner image for the customer portal, i receive an error that says "Error uploading banner image." the banner is sized according to the specification "1680x360" and its about 659KB i...
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I found this info about very useful updates to Jira Service Desk portal to the Server customers. How can we get the same portal customisations for Cloud version? Is there a way to customize a l...
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Hi, Can we share new realeases with a customer in their portal for them to upload? Kind regards Linda
- Question
- atlassian-support
- jira-service-desk
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Hi Team, I am looking for Groups to be created in Jira cloud for with respective team name likewise :- Pool 1 , Pool 2 , Infra and Cloud Team please share steps
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Hi Team, I want to calculate Actual time spent by User in JSD for this i need script pls share to me if any body have. Goal time = 1h Actual time spent=24mintues i want to update this time...
- Question
- jira
- jira-service-desk
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Hi, I am unable to save my new customer banner. I am able to load it and see the resultat, but the save configuration failed with this message : "Error uploading banner image". If I create a png fi...
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Recently I created a rule: to send 2 reminder emails to customer for approval after 2 and 4 business days and if customer doesn't approve the ticket in 6 days ticket will be automatically declined. N...
- Question
- jira-service-desk
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Hi, I need to hide the projects on our main portals, we have around 28 to 30 projects. Only few of them should be visible to the customers. For this i tried much to google and found the solution whi...
- Question
- jira-cloud
- jira-service-desk
Atlassian Community Events
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| 2 hours ago | ||
| Wednesday | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 17, 2025 9:50 AM PDT |