Community resources
Community resources
Jira Service Management
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I have recently set up a project for our maintenance crew and we use the alert user to send email alerts to the supervisor, he realised today that he has stopped receiving emails. The last email we h...
- Question
- cloud
- jira-service-desk
- next-gen
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I was wondering if it's possible to customize the Jira Service Desk Customer Portal. We currently have an automation in place where new users are created in Active Directory will automatically...
- Question
- jira-service-desk
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How do i use Jira Service Desk to automate adding a server to an sccm collection from a Jira Service Desk request for automation purposes or call out a script once request is submitted. Thanks!
- Question
- jira-service-desk
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AUI Messages are not dismissable. Inspecting source reveals the closeable class is present.
- Question
- jira
- jira-service-desk
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For all the emailed requests logged in my service desk I see the Reporter is coming as qm "<code>". How can I ensure that the Reporter field is populated with the value of the emai...
- Question
- cloud
- jira-service-desk
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Good afternoon! I am in the process of setting up Jira Service Desk (Cloud) for my organization, and I am experiencing what I think is an odd issue. For each of my request types, I've include...
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I'm attempting to perform a JQL query of tickets opened by customers in a particular organization. So far I'm at reporter.property[organization] = 'Legal" But not getting any results.&...
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I want the customers to my service desk project to be able to generate their own audit reports based on the issues submitted by them / their organization. How do I achieve this?
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Hello, I am experimenting with the OpsGenie free version to see what it can do. I am caught in a catch-22 regarding alerts. If I specify a team as responder, I need to define a 'route' f...
- Question
- opsgenie
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My jira configuration for comment visibility is already on Groups & Project Roles, but now I need to restrict some comments in JIRA SERVICE DESK to a certain group. The problem is that ...
- Question
- comment
- jira-service-desk
- jira-software
- restriction
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Hello, We are using service desk, and offering it to our clients ans issue management system. WE have put link to our service desk in our website, where our clients can log in to post they prob...
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For a while now I haven't been receiving any Jira email notifications and any kind. This includes all scenarios, for example , issue creation, issue progress, changes to issues, or even if some...
- Question
- jira-service-desk
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I read that Jira Service Desk uses machine learning to optimise the KB articles which are being presented. Is this still true? I have read conflicting information suggesting it is purely b...
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...ervicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"26214400","gravatarEnabled":false,"calendarDateData":{"months":["Januar","Februar","März","A...
- Question
- jira
- jira-server
- jira-service-desk
- rate
- server
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Hello, We have a very specific "Nice to have" question from one of our customers. They are planning to migrate from Sharepoint to Confluence Server. This action will bring several hundred files int...
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I have checked previous requests, I cannot find an answer. The Time to first response timer does not stop. I have it configured as default, it was working fine during the testing phase, howe...
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Всех приветствую. Проблема следующая: Когда заверитель (approver) пытается открыть тикет через портал, то веб форма не открывается и ошибок никаких не выдает. Просто бесконечно "грузится". Если же ...
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Hi Everyone. I already know that I can use JSD to manage incidents, problems, changes, service requests and also release management. I can also set up a CMDB using a JIRA plugin. Howe...
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Hi, I'm new to using OPS Genie and currently studying the documentation as i'm planning on automating the creation of incidents based on the alerts we receive. I'm also studying Mar...
- Question
- opsgenie
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My work let me take over one of their unused projects in JSD for testing and I have put a lot of work in to it and now I want to use what I have in a brand new JIRA Service Desk, but with a few small...
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Hi Everyone. I have two user groups on JIRA Service Desk called 'USA Team' and 'UK team'. On JIRA Service Desk, every time they choose to submit a request (Request, Change, Incident, Problem e...
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In JIRA Service Desk, when I go to the portal page for my Service Desk project ('ITSM Service Desk'), on the page I see my 'ITSM Service Desk', which is correct, but I also see other service desk pro...
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In JIRA Service Desk I have two ticket queues, one is Tickets whose SLA is at risk, and the JQL I have for this is: resolution = Unresolved AND "Time to resolution" < 30m AND "Time to reso...
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Hi I want connect jira to 3cx, Is this possible? thanks
- Question
- jira
- jira-service-desk
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Hi. Is there a solution for the following scenario? I login to LANDING PAGE using ADSF (third party web page). On that landing page I have a link to JIRA Service Desk. When the user clicks on th...
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