What rights do you need to use @mention ?

[Richard Dekker]

The support desk manager can use the @ to mention people, but me (tester) and developers who handle the tickets can't. How can I point the support desk manager (who's also probably the admin) into the right direction of a fix?

[Ollie Guan]

Hi @Richard Dekker ,

Check with your system administrator to see if the user belongs to a group that is currently granted the Browse User permission.

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

[Richard Dekker]

Thanks for the tip I'm trying to reach the admin. Will reply when we tried this solution