Community resources
Community resources
Community resources
Jira Service Management
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How can I obtain OAuth 2.0 authentication for Jira in order to use the following endpoint? curl --request PUT \ --url 'https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/{cu...
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Hi, I've got form workflow that I'm trying to migrate away from Drupal forms and I'm not entirely sure how or even it its possible in Jira. Essentially a customer (in this case an employee) sub...
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I'm creating an automation trying to link up some info with an external api. (BambooHR) To do that, I need to get an ID off this API to later on make requests against. I'm able to query a report ...
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Is there anyway to do this yet without an add-on product? We need the SLA timer to start on the due date, not the date the ticket is submitted and I'm still not seeing any way to do this.
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Good evening community, a salesperson has given us information about the end of the Atlassian license and Jira Community for 2025. Is this true or not? We use Jira Service M...
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How can we clone a JSM Project? I have 2 environments, a dev and production (2 different urls). I'd like to clone our production JSM project into our Dev environment. Besides ...
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What’s the most efficient way to identify when an external email address is no longer connected? While there’s a process that logs such issues, how can we ensure timely action? Can alerts be configur...
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Hello All, We have huge number of records to move from one issue to type to other however bulk update is limited to 1000 users, we want to increase the limit. I don't see jira-co...
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If I have Jira Service Management (JSM) and want to use the Assist bot in Slack, are there any limits on the number of messages or overall usage?
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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Attempting to find when a comment contains an email and save the email to a variable. I have an advanced compare to verify the comment has an email but it does not save to the variable, the second ad...
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I created an automation When I validate the JQL, I do see issues that satisfy the query. But I get this warning I am not sure what this is telling me.
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I need to add and hide some required fields
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I am using a webhook as my trigger which comes from our HR management platform when a monitored field on that platform is changed for an employee. E.g if an employee's location is changed, it trigge...
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some wa...
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Why does the task/bug with no Epic don't reflect on timeline? Here are the issues with no Epic I want to see in the Timeline: Here is the Timeline with no issues I wanted to see: Is it bec...
- Question
- jira
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Hello, I have had to create lots of JIRA issues on behalf of someone. At a later point of time, when I go to issues to look for issues created by me I cannot seem to find any. How can I do that? T...
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Hello all, We have our product user manual written in confluence and want to have it available in the Support Portal for our users. After linking the confluence space in the Learn More sect...
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Howzit, We are working on a maintenance ticket in Jira Service Management Data Center that must contain a customized list of tasks based on the type of maintenance work (maintenance block) and the c...
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I have connected VA with a Slack channel, through HALP integration, but my stakeholders want VA to only provide simple redirection instruction, and then close the thread. However, when intents are no...
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How can I include the Summary information to appear in the Sub-Task of the inherited issue
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...ortalID} Returns: { "header": "", "headerWiki": "", "message": "", "messageWiki": "", "canEditAnnouncement": true, "canAdministerProject": true, "portalId": {portalID}, "portalProjectKey": "", "t...
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Good morning people! We are just getting off the ground with Virtual Service Agents (VSAs)and have built out some pretty basic intents. Right now, they are pretty simple, mostly using just the Choic...
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Hello, I want to execute an automation rule with two triggers. One manual (the agents will choose when they want to execute the rule) and one automatic when the issue is created. The idea is that t...
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Hi, I just want to setup an Service request with a approver group, where someone in this group has to accept the request. The service request is created through a request form in the portal. The r...
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