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Jira Service Management
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I have other JSM agents that can view internal comments on projects that they are not team members of. I have global comment visibility set to Project Roles only. I have the project Browse Pr...
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looking for a solution in Datacenter to automate the creation of Request Types and adding filed to the form.
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Dears, How to set a limit on input value that can be entered in a number based custom field. For example, if a user tries to enter a value more than 100, then jira shouldn't allow ticket cr...
- Question
- cloud
- groovy
- jira
- scriptrunner
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Can we have multiple organization (different domain) in the same customer portal with standard plan?
Hi community lead IT helpdesk is support company group with multiple organization (different domain name). they wish to set up portal which include users coming from different domain. Is it possible...
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How can I add a new billing account if the previous billing account user has left the company and their account is suspended due to a domain change?
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After customer raising ticket, customer should see priority field in customer portal when they select that issue.
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Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
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Hi All, I am looking for the best way to create a report that can export per start & finish date apecific info. Thanks
1,118 views 3 1 Deleted user April 20, 2025 -
Hi Community, I have a puzzler and I am going around in circles trying to create a jira automation rule. The scenario: I have a JSM project, there is a request type for custom...
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Hello! I have a question: I want the following logic to be executed via a workflow (not automation) Logic: If a work item is in the "Done" status with a "completed" resolution, and the customer com...
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I'm trying to create an automation where once a work item gets transitioned to 'Done', a form (already created) is surfaced for the user to fill out. I've created the form under the project and gave ...
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Hello Team, I have one manupulated list of Category and I want to set this list as a single select options in Select list field on Radio button trigger using behaviour. I tried to get basic det...
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I'm trying to find a way to automatically close an alert based on its content. I checked documentation and asked the bot, but I did not find clear information on how to set the system up in order to...
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I'm using Asset Automations with Groovy Scripts as described here: Assets - Update attribute value from a referenced object | Jira and Jira Service Management | Atlassian Support How can I empty fi...
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I'm working on integrating Jira Service Management (JSM) with Fresh service, and I've successfully set up sending comments from JSM to Fresh service via email. Now, I want to also send any attachment...
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Maybe I am thinking abou it wrng, but I get how to set up the On cal, which is what I want to use to automate alerts. But during normal business hours, the entire team is available. But ...
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Hello. I need to translate the service desk into Armenian. We will do it ourselves. Can you please help us with providing the translation strings in English?
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Working with JSM DC 5.12.x I am creating objects using the CSV import option. The object includes an Object attribute that allows multiple values. I am looking for information on how to properly fo...
- Question
- data-center
- jira-service-management
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Using https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ and https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-ji...
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Hi there, I want to show the week on week closed project. I am trying to show week ranges, eg. APR 14-20, APR 21-27, APR 28-MAY 4 and so on in my report. And if the closed date i...
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Hello folks, I'm Shivam, a member of the support team in my organization. I have a question regarding the automated preset answer to every ticket raised in JSM through the portal or widget that I c...
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I've been working on building out an automation that will generate a set of subtasks for teams based on the number of employees selected within a form on JSM. As of right now, I have been ab...
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Just as the title says, I am looking to automate the process of migrating a JSM Portal Only Customer to an Atlassian Account. This feature request is 6 years old and was wondering if anyone ha...
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We use PowerAutomate pulling from SharePoint Online calendars to send out daily emails for 6 different teams (on the one email) so everyone knows who is on call. However, we also maintain our re...
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |