Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, Is it possible to automatically move the Service Request to Incident in the Jira Service Management data center? We were asked by some of the users if this is possible.
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Hi Team, We are using the Jira Service Management Data Center, and we have a user who is asking if we can redirect Request Type A's URL(https://jira.xxx.com/servicedesk/customer/portal/1/create/80) ...
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Hi Community, When I change the status from one to another, I need to satisfy the below requirements. It could either be a workflow transition or any. Please help me to sort out this issue.
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I have a lot of fields and would like to define which fields are always shown in "details" and which fields are shown under "more fields". Unfortunately, I have not yet found the setting to configure...
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Dear all, We are using the Jira service management tool of one of our service providers and have set up a common account within their Jira instance. My intention was, to gain API access to the ...
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Hi there, Is it possible to restrict the automatic canned response signature only on the Reply to customer comment. I don't need or want to have this added on the 'Add internal note' ...
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Trying to embed a google slide presentation. If I use the widget conector and paste the link in, it says, with a google slides error, Sorry, the file you have requested does not exis...
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Hallo, besteht die Möglichkeit dem Fälligkeitsdatum mit einer Erinnerungsmail ins Outlook zu verbinden? Sprich wenn man ein Fälligkeitsdatum im Jira eingibt, dass eine Mail ins Outlook geht wenn der...
457 views 4 1 Deleted user November 14, 2024 -
Hi, I need to create an automation that creates a request of a specific type when a client organization is added to the JIRA project. Is this possible? There is no trigger that I can use. It is a ...
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Please tell me why I should bother assigning users to alert tickets that are emailed to the team from the monitoring system. I have already created an alert ticket addressed to the team, so I don't ...
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Hi Everyone, I'm trying to convert the base64 to images within JIRA and need to map them within the description of the issue. I had converted the image to base64 from servicenow and moved them to j...
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How to create Non editable custom field on ticket details
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I'm sure this is just something I am overlooking but I have searched everywhere and I can't seem to find it. In on of the jira service desk, there's a "more actions" field for customers to see on the...
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What is the syntax to get choice selected by end user from previous step so i can use that to pass as parameter to next step?
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We are looking for a way to: Let anyone send any email ticket to a project which would then open a ticket. Only let users who have been added to their ORG group access their project's portal. &n...
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Hello, We have one main ticket (parent) where we want to track periodically every e.g. 30 days its status based on the latest subtask. So for example, we have parent Parent possible state: New, Re...
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Hi, I've attempted to create an automation to update our JSM project when a linked ticket in our project CFCON is updated. I'm just looking for some advice if this is correct, or if there's a ...
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I've had some success with working with APIs in automations when I'm following detailed instructions or making modifications to an existing automation rule. However, I'm having a bit of troub...
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Hello, my fellow community members, I am running into a regex issue when trying to parse some information from an email - description of the ticket. I have tried a few things but keep getting error...
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We’ve noticed the new Jira app no longer includes the Zoom link option, which limits stakeholders and on-call team members from easily joining calls. Has anyone else encountered this issue? This forc...
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I am new to Jira Service Management. the web version is good to use. As part of exploring, I installed Jira Cloud app in iPhone & in Microsoft Teams. Is there any additional licensin...
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We have a lot of JSM tickets that are created from Jira/Opsgenie Alerts but the Jira tickets don't have a link back to the Alert. If you enable Incident Management in a JSM project, the request types...
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In the title bar where it says Jira Service Management, when i click on here a dashboard is displayed. How do I choose a different dashboard than the one it automatically displays?
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I created two child boards from a preexisting board. I want to start managing the sprints differently for each of these boards. Create separate sprints, start times, end times, etc. I can manage the ...
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Hi, Is it possible to require the request participant field to be populated before a customer comment can be added?
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