Community resources
Community resources
Community resources
Jira Service Management
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Hi Is there some feature or addon that let customers search or filter a ticket from the opened ticket list using a custom field value? For example using a invoice number that was entered in the requ...
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Missing service desk Custom fields in my Custom fields list.. Fields like Approvals, Customer Request Type , Organizations, Request Participants... How to retain those fields.. FYI, I have install...
- Question
- jira-service-desk
- jira
- jira-server
- server
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I have installed opsgenie oec on to my server to try to get some integration going. I made a small config.json file that i'm trying to execute, but an FATA error shows up(picture), saying it could n...
- Question
- opsgenie
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Hi guys, is there a way to get Customer Request Type Category Name? On of my customers needs it and my knowledge ending with issue.get("customfield_13918")?.name where the 13918 is Custom...
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Our team should always record the time needed to complete a task. To ensure that I would like to enable the change of the status from "In progress" to "done" only if hours are logged. Is there a way ...
- Question
- jira-service-desk
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How can ı bind related issue's date field?
- Question
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Como faço ao fechar uma requisição de servicedesk, abrir automaticamente um documento no confluence para registra essa execução ?
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Hi, I have created an integration that every time an Opsgenie alert is created and incident ticket is created in certain project in Jira. I was thinking if it's possible to set some rules so the Inc...
- Question
- automation
- integration
- jira
- opsgenie
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Hello, We want to set an SLA on acceptable number of tickets and when this is breached we would like an alert to be sent (probably via Slack) to warn that the SLA has been breached.&nb...
- Question
- jira-service-desk
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why do not appear in the new versión the option print and export? how can i export or print without has to return to old version? can i have the old version all time without continuum changing? My...
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My Service Desk is not sending any customer satisfaction questions. How do i fix this?
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Hi Team, I'm developing a plugin for Jira service desk server application. I'm writing a user interface code in sample1.vm file. At the same time, I need to parse some contents from some other vm f...
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On a Service Desk issue, the only information related to the Software Project issue is via the Issue Links. So if I need to find information on what developer is assigned etc, then I need to click in...
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I need to know how to create cascading dropdown lists in JIRA Service Desk, The custom fields option is in JIRA not JIRA SD.
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We have a customer portal that has a search function, we have a list of tickets, for example, SDZSERV-123, if I want to search the ticket as 123 we are unable to get the ticket as a search resu...
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Page Configuration and Page Content Already configured， but Documentation:No configurations found for this issue，cannot create article
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I am trying to implement Jira service desk and have created test customer accounts. When i delete the user it does delete, but then it appears again in the user management screen. Is it not possible...
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I am making a JSD request form. I have a drop down field (or radio buttons) containing 2 options. If the user selects the first option, I would like 2 fields/questions to show underneath. Alternativ...
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Can you configure different share permissions for customers in different organisations within one and the same Jira Service Desk Project? We have many customers from different organisations and we w...
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The last couple of emails are being created with the incorrect reported email address. Instead of picking the address in the from line, it is using the to: address. This created a delay in us...
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I am looking for suggestions on how to handle escalations from service desk (tier 1) to tier 2. How we currently handle requests: Help desk takes the call and is able to resolve most requests...
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Hello, We recently updated to the Service Desk to 4.5.1 Everything seemed to be running normally. Tickets were pausing as normal when a comment was added. As of yesterday, when commenting on a tic...
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Hello Need help correcting my search issue project = MBU AND issuetype in (Fault, "Fiber Cut", Outage, "Routing Request", Support, "Vendor Issue") AND status = Closed ORDER BY creat...
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I want to embed the widget in our Salesforce platform. Because of security reasons, I'm not able to lead external sources, but I can upload and load the script as a static resource. So far so good. N...
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Hello guys! Some time ago I've worked on the company where Jira Service Desk has been the main tool. At the moment I need to run my own project and I stopped at Jira Service Desk setup. On my...
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