Community resources
Community resources
Community resources
Jira Service Management
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As customers post comments or feedback in a SD ticket we would like for that to populate comments in the linked Jira ticket. This would alleviate my team's need to copy and paste information ba...
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With the recent cloudflare network problem, our sites went down. Of course, opsgenie received alerts form several systems and kept beeping and showing up notifications for all of then. So the ...
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- opsgenie
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We're so excited to announce that Opsgenie Actions are now GA! 😄🎉 Opsgenie Actions allow you to run automated scripts and playbooks via 3rd-party platforms like AWS Systems manager and a Gen...
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I have some custom fields that are single drop down list and I need them to be multiple drop down list now. I was wondering if you can change the drop down list some how so I don't have to remake the...
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Hi, I have a Question. In Service Desk you can define a Email Request Channel. You can define exactly one E-Mail-Adress for this. Now I wanted to ask if it is somehow possible to get the Mail-Header ...
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I upgraded Jira Service desk from 3.7.0 version to 4.2.0. After the upgrade i have noticed that there are two search button in the Advance Search. Is this an issue or anu upgrade issue?
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Large list of customers show in 'Project: Customers' including internal Jira Software accounts and self serve help centre users When navigating to 'Project Settings: People' only a short list of acc...
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I have the new Jira view turned on and no option to configure. Neither the issue menu nor the Jira settings page have the options available for me to configure the view.
- Question
- jira-service-desk
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Does the gadget, Average Age Report, exclude records that are in the "To Do" or "On Hold" state? I have several records that are in the "On Hold" state and believe that this is skewing the Ave...
- Question
- jira-service-desk
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Have set up customers in the Service Desk project. They can receive update emails from public comments and can reply through email. How do I set them up so they have a login (or no login required) t...
- Question
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I have a new service desk project. I have successfully added a "new to Jira" customer to a customer organisation and they can login and enter issues into the system - seems to be working fine. Howeve...
- Question
- jira
- jira-service-desk
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...ut I keep getting 401, unauthorized. This is the function where I call the JWT-creature function: public function generateJWT() { $j = new JWTModel(); $o = new ObjectModel(); $r = new R...
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When i login as customer in customer portal he can see all the jira users. I want to setup in such a way that he will see only his user login is it possible?
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- jira-service-desk
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Hello Can I edit default Workload in Jira Service Desk, f.e. color, labels, hint information?
- Question
- jira-service-desk
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Hello , Can anyone help me to solve this task , does I need to write automation for this .
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I am not able to assign ticket user have access as administrator in project
- Question
- jira-service-desk
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Hi everyone! We'd like to understand how to map Jira's Priority field to OpsGenie's. I read through the documentation but Jira has a global set that we can't modify to include the P1-5 substrings. ...
- Question
- opsgenie
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I have set up organisations and users under each organisation. These users can log tickets on behalf of their organisation. However due to accounting related issues I want to temporarily suspend the ...
- Question
- jira-service-desk
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Hi to all, i've configured a transition screen with the Attachments system field among the others. Unfortunately, when the agent add an attachment in the transition screen, it doesn't show the opti...
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We use JIRASD for incidents and service request. We want to send out the customer satisfaction survey to only incidents created within the SD project and not to the Service requests. These are setu...
- Question
- jira-service-desk
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when I add an email address for jira , I receive this error: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection refused (Connection refused)" Chec...
- Question
- jira-service-desk
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Is it possible that only one user of an organization can see all issues in the customer portal? The idea is that all users are in one organization, but can only see their own processes and one user ...
- Question
- jira-service-desk
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Hi folks, we setup Jira servicedesk to create tickets from outside if an internal mailaddress xyz@our-company.com is contacted. This works fine and as it should. But this mail-address is us...
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- jira-service-desk
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Hi all, is there any way for me to insert multiple text field entry for my table name from the form below? Right now user can input only one table name at a time and there is possibility user want to...
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Hi all, We're looking for a way to stop our agents from editing comments made and shared to the customer, since we would rather they make an amended comment instead. I know you can do this fo...
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