Community resources
Community resources
Community resources
Jira Service Management
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Is there any settings which controls deletion of closed tickets and attachments ? I want to stop it how to stop it ?
- Question
- atlassian-support
- jira-service-desk
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Hello, Can we change that text for first log in jira service desk?
- Question
- jira-service-desk
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Is it possible to create a portal/project in Jira or Jira SD that would allow customers to access docs, videos, FAQs (all in confluence) and ask questions (if needed). this would be similar to what i...
- Question
- jira-service-desk
- cloud
- confluence
- jira
- jira-cloud
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We are pretty small dev team and I set up help desk for our main web based project using service request type- the dev team is getting ready to launch a mobile app version and we occasion...
- Question
- jira-service-desk
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Hi I want to get an alert automatically at 10 am of every day when any issue has been assigned to me. Is there any plugin available to do this, if there how to use that plugin. If not, what are th...
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Hi, New to Jira service desk and trying to understand workflow schemes and transitions. I have a service desk project and the Atlassian Service Request and Incident Management workflow attached and...
323 views 1 0 Deleted user July 5, 2019- Question
- jira
- jira-service-desk
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In the last few hours, Jira service desk seems to have stopped showing reporter email address for a JSD ticket. I guess this is related to GDPR changes. But is there a way to configure this behaviour...
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Hi, I want to customize our jira service desk test environment (changing background color or adding a header to the page) but I don't see any options for this anywhere. At the moment I am able to c...
418 views 2 0 Deleted user July 5, 2019- Question
- jira-service-desk
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I want to create a swimlane in my software development project which has tasks from a service desk project based on a JQL query. I followed the standard process described in the documentation and add...
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The last week it has not been possible to download a monthly time sheet report in Excel format It failed every time ( the sheet was monthly and consists of 20 employees time records
- Question
- jira-service-desk
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Hi! I have a question about the service desk. I am sorry if you already have a question, but I would appreciate your answer. 1. Is there a way to change the date format of the date and time picke...
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Hi, we are setting up our Jira service desk and we want to add our organisations (our customers). There does not seem to be a csv upload under the customer option. Is it possible to do th...
- Question
- jira-service-desk
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We have a project within our jira instance in which permissions have been set so that only the comment author is allowed to edit their comments. This has some drawbacks for re-useability in that som...
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I'm looking for a platform I can build a subject matter hub/community on where external users can create content and ask/answer questions. I'd like to use Atlassian, but I'm not sure if Atlassian is ...
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Hi, In Jira Service desk, how to configure email notification when any activity happened on the ticket. For example. Customer, creates a service ticket. Jira Service Desk should send...
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Good afternoon. I would like to know if there is any limitation on Excel reports from Jira service desk. Because when I apply the filter appear 3.236 issues, however when I export to excel I have on...
- Question
- jira-service-desk
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Hello, in workflow transition properties I'm adding property & value with Georgian Letters: and then when I click delete link, it doesn't work. Do you have an idea what is wrong ?
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My problem is as in https://community.atlassian.com/t5/Jira-Service-Desk-questions/how-to-override-reply-to-address-on-the-email-sent-from-jira/qaq-p/990180 : I have a public email a...
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Basically, I have sync the Jira database with our local db and problem is I am unable to sync issues or worklog which is being deleted later. I need to fetch those data to delete it from our l...
- Question
- jira-service-desk
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Hi comunitiy! Hope you can help with the folowing. 1. We have a user picker custom field "Approvers Level 1". 2. Workflow status "Waiting for L1 approval" has the checkbox Add approval checke...
- Question
- jira-service-desk
- jira-software
- scriptrunner
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We use JIRA Service Desk. We are facing a problem whereby external users(our clients) are unable to to access attached files in a JIRA ticket. Is there a way to overcome this?
- Question
- jira-service-desk
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Hi folks, am using <aui-dropdown-menu> in my plugin. problem is i not able to get select value from drop down. jira by default they not given option of value in aui-item any suggest...
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Hello, I'm trying to create a simple workflow in JSD where a new case goes: OPEN... UNDER INVESTIGATION... REQUESTED INFO FROM CUSTOMER ISS...
- Question
- jira-service-desk
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Does anyone know of a way to show tickets that have had changes made (e.g. client or agent updates comment etc.) in a queue but then remove from this queue once it has been viewed or actioned. Kind o...
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Hi Team, I have created a custom field mentioning as CI owner and add some 20 names to it. I have assigned these names to different tickets which i have created. Now i want to pull a report to see h...
- Question
- jira-service-desk
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