Community resources
Community resources
Community resources
Jira Service Management
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I created a ticket and later changed the reporter from my name to the person who raised the issue on ticket. Now, she can view tickets that are created by herself but not the one that i created and a...
- Question
- jira-service-desk
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Hi Guys, I want to configure comment restriction for a pirticular role how it should be is for example User A is in role Project Manager means if he is commenting on an ...
- Question
- comment
- jira
- jira-core
- jira-server
- jira-service-desk
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Hi there! There is a question about update accordingly article https://confluence.atlassian.com/jira/jira-security-advisory-2019-07-10-973486595.html We decided to upgrade Jira Server v8.0....
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For internal purposes we would like to keep track of the time a service rep spends on certain clients tickets. Just wondering if there is an add on that can be available like a stop watch within the ...
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When responding to clients, we find ourselves typing similar phrases over and over and would like to implement a macro tool. Any suggestions? We are in the cloud and link to JIRA Development.
- Question
- jira
- jira-administration
- jira-service-desk
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Hi. We are running a jira service desk project for a client and have 3 sub-teams handling it, one working in different location. Each time the procedure or software changes, we need to communicate i...
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After completing the integration steps defined in the documentation, there are still no fields from Jira Service Desk appearing as options to add to the Contact record in Hubspot CRM (free).
- Question
- integration
- jira-core
- jira-service-desk
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Is there a way to stop Agents from creating projects?
- Question
- developer
- jira-service-desk
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I want to change the text saying: Find help and services to something else. Where in the settings can I do this?
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Hi all I would like to disable a tab for everyone but a specific security group but for some reason it's not seeing my condition and just disabling it for everyone import com.atlass...
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Is it possible to add a field like "Team Responsible" Global group picker, without it being hidden or adding a preset value? So, what we are trying to achieve is to add a group picker field on the C...
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When creating a new project in JIRA Service Desk, a new permission scheme is generated, assigning a bunch of permission to security role Service desk customer - portal access Some of the...
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I am using webhook to trigger alert from Azure Application Insights but failed to receive alert in OpsGenie. I can send alert by email but I really want to use webhook. I also used the new Azure port...
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Hi Team, I have my old servicedesk data in CSV and want to upload under Jira Servicedesk but it's showing "Fatal Error during upload" It's also not showing map field for Ticket Status. Please sugg...
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Hi, I can't find my team members when I want to mention one with the @ in the comments. How can this be corrected? It has always worked perfectly. An hour ago it worked very well but no...
- Question
- jira-service-desk
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Hi, I currently have been handed a project within our Jira and in discussions with the Project Lead, they are not receiving notifications when a user creates an issue via the portal that has been cr...
- Question
- cloud
- jira-cloud
- jira-service-desk
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A user raised a ticket to JIRA Service Desk with an email attachment, which is an excel file. When it is viewed in the portal, the attachment turns into a dat file, which is not readable.
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I would like to get a CSV report for each issue with summary, etc but as well as the time logged? I could not see this being possible in the reports page.
- Question
- jira-service-desk
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Recently implemented JIRA Service Desk. Now I want to do a query to return issues to only JIRA Service Desk projects. Rather then do a query that is "project in (LIST ALL PROJECTS)" and then updat...
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I created other type issue, this issue type I cannot edit the field: assignee (responsável). I can only "assign to myself" I believe it's some setting I forgot
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Am I missing it, or is there a way to schedule a report with the alert details? If I go to "Alert Analytics" and run a report for a specific period of time for a specific integration or team.&n...
- Question
- opsgenie
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In the case that I create an issue in our Service Desk, the field "Organizations" isn't present. But it should! :-) The reaction within "Where is my field?" is: Issue type: Bug Screen: Create...
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Hi guys, Question: When a customer of ours reports a bug or requests a feature in our ServiceDeskProject, we create a linked issue in our development project. This linked issue then is autom...
- Question
- jira-service-desk
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Hello, How do you track your assets and merchandise? Not internal assets but stuff you sell or rent. For example, the new implementation issue, we would like to track how many cables, ap...
- Question
- jira-service-desk
- jira
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Hi, While I'm trying to add a certain user to a notification (issue create for example) it gives internal server error. Error type: 500 - Internal server error Log reference: ae56312f-0bdc-4c4e-b...
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