sending specific attachment while issue creation or transitioned via automation rule

[Ankit Sharma]

sending specific attachment while issue creation or transitioned via automation rule

both- server and cloud verions

[Zita Bagi · Accepted solution]

Hi,

if you have Jira Service Desk, you can go to Project settings > Automation > Create Custom Rule > set the transition trigger the way you want it > Add an action > Send email should be the action.

It seems to me you cannot add an attachment but you can add a Link. You should upload the attachment somewhere the user has access to, then create the email itself and activate the rule.